Head of Data Science Innovation
Department for Work and Pensions, Digital
Leading the data science research and innovation team in the digital transformation team at DWP. I'm challenging the status quo by implementing new digital internal and external customer journeys as well as new intelligent services by employing machine intelligence. My current programs include but are not limited to conversational agents (bots), A.I. supported knowledge management systems, predictive modelling and recommendations in customer support as well as user behaviour analytics and fraud detection.