Head of Data Science Research & Innovation
Department for Work and Pensions, Digital
Leading the data science research and innovation team in the digital transformation team at DWP. I'm helping the organisation to employ data science and A.I. to deliver the customer experience customers expect. Current programs include but are not limited to conversational agents, automatic question-answering systems using deep learning, predictive modeling and recommendation engines in the context of customer services as well as user behaviour analytics and fraud detection.