Ora Douglas

Work History

Work History
Jan 2009 - Present

Guest Service Represenative

Extended Stay America
Mar 2008 - Oct 2008

Front Desk Supervisor

  • Greeted guest, Registered and assigned rooms
  •  Successfully Handled a 40 line swichboard while taking reservations   
  •   Executed daily operations such as maintaining accurate records
  • Supervised front desk employees on policies and procedures of guest service
  • Responsible for the hiring and training of new employees for the front desk 
Aug 2004 - Jun 2007

Front Desk Agent

Holiday Inn Hotel
  • Greeted and registered the guest
  • Handled a multiline swichboard
  • Assisted the sales department with sales calls and help set up sample rooms
  • Reserved and help set up meeting rooms and ballrooms for the guest functions
Feb 2001 - Jul 2004

Customer Service

Tru Green Chemlawn
  • Executed daily operations of answering customer calls in reference to thier lawn care
  • Resolved customer complaints and request for refunds,exchanges and adjustments
  • Notified customers when service was completed and accepted payments
  • Dispatched the technicians to varies locations in the Tri-State area
May 1999 - Jan 2001

Telemarketing Sales Represenative

  • Sold publications,such as magazine and newsletters to business owners
  • Trained new employees on company policies and the usage of the computer system
  • Quoted prices and credit terms and prepared sales contracts for orders obtained

Education

Education

GED Diploma

Tritan High

GED/Diploma Academics

GED Diploma

Tritan High

GED/Diploma Academics

GED Diploma

Tritan High