Director of Operations
Director of Operations Train and develop branch manager to improve customer's experience, provided 360-degree coaching related to all aspect of branch operations. Coach and mentor employees on how to create a winning atmosphere that focuses on exceeding Client expectations. Accomplish financial objectives by effective forecasting, exceeding annual goal, controlling expenditures, and also initiating corrective action. Prepare reports for ownership group that focuses on market trends and solutions to increase market potential and profitability. Executed a cost savings plan that saved the company over 20% for the Atlanta market. Evaluate branch managers and district managers across 200 retail stores.