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Callie B. Carroll

Senior User Experience Researcher & Designer

Summary

Senior User Experience Researcher and Designer specializing in designing, evaluating, and modifying software and hardware interfaces (web, desktop, mobile, and wearable) to better support usability and accessibility.

Core Skills

Usability Research Planning and executing in-person and remote user studies; analyzing, reporting on, and presenting qualitative and quantitative results
UX Design Providing design recommendations via documentation, creation of wireframes, and low- and high-fidelity prototypes
Web Development Ten years of experience in front-end development, comfortable with *nix, HTML, CSS, JavaScript, PHP, and FOSS projects such as WordPress and MediaWiki
Accessibility In-depth knowledge of laws and standards (e.g. Section 508 and WCAG 2.0), accessibility testing methods and tools (automated tools, code review, manual testing), use of assistive technology (e.g. screen readers), and conducting usability research with blind/low vision participants
Team Liaison Member of design and engineering teams, participating in design and development sprints in an Agile/Scrum environment, defining use cases and user stories

Professional Experience

2007present

User Experience Researcher; Accessibility Specialist

Callie Carroll - Freelance Practice

(clients listed by industry)

  • Accessibility services vendor: context evaluation and captioning for images within solutions product wiki, for AccessibilityOz
  • Healthcare: member of teams conducting user research for web-based consumer resources for Providence Health & Services and Anthem Health Insurance
  • Hospitality: Evaluated InterContinental Hotels Group/Holiday Inn booking sites for accessibility status using automated tools, code review, and manual testing.
  • Logistics: usability evaluation of legacy console system used by import and export agents, and in-person and remote research to inform design of web-based tool for UTi
  • Non-profit: usability evaluation, interface designer for web-based member system for Colorado Public Radio. User studies for World Forestry Center. WordPress setup, design, and maintenance for the Arc of the Mid-Columbia.
2016

User Experience Researcher - Wearables

Intel Corporation
  • Designed, conducted, and reported on in-person usability studies for wrist-worn wearables.
  • Research focused on health, fitness, stress, and general usage (watch/notification), and included various hardware, software and technologies (smartwatches, bangles, Android Wear, proprietary OSs, haptic feedback, out-of-the-ordinary sensors, round and rectangular displays, UI variations, etc.)
2014

User Experience Researcher – Internal Tools

Intel Corporation
  • In-person and remote usability research for in-house manufacturing and supply chain application platform
  • Heuristic and expert evaluation, user interviews, and observed sessions with end users of several tools in a complex legacy system for desktop
20132014

User Experience Design Lead

HealthSparq
  • User studies on web application for healthcare shopping and comparison
  • Wireframes and prototypes of web and mobile application
  • Information architecture involving healthcare taxonomy
  • User journeys and personas
20112013

User Experience Researcher

Amazon (Subsidiary: Shopbop)
  • User studies for major retail e-commerce web application, site redesign
  • Wireframes, web design, and prototyping
  • Analysis of shopping behaviors via analytics, using Cognos and Omniture
20082009

Accessibility Engineer

Apple, Inc. - iTunes Store Engineering
  • Ongoing accessibility evaluation of Windows and macOS software (iTunes client) and online content (iTunes Store and iTunes U)
  • Evaluation using assistive technology, guided by web standards, Section 508 and WCAG guidelines, and best practices in desktop and web application design
  • Informed code and design changes, provided guidelines, documented errors
  • Tools: JAWS, Window Eyes, Zoom Text, VoiceOver, manual code review
2016

Web Developer - Accessibility

Center for Assistive Technology & Environmental Access, College of Architecture, Georgia Institute of Technology
  • Evaluated, installed, configured, and tested wiki software with users  to support an assistive technology community at AssistiveTech.net
  • Improved wiki GUI and help documentation in response to user testing
  • Contributed to MediaWiki development community through accessibility and usability recommendations, active developer discussions
2005

Web Developer - Accessibility

Fiserv (formerly CheckFree)
  • Tested online billpay application for compliance with accessibility guidelines (Section 508 and W3C), using JAWS, Bobby, and extensive manual checks.
  • Researched accessibility issues and authored reports on compliance and guidelines for application development.
  • Authored CSS, HTML, JavaScript, and DHTML in several iterations of web application.
20042005

Web Developer - Accessibility; Usability Assessment Engineer

User Insight
  • Worked on usability, accessibility, and market research projects for non-profits, major ISPs, software manufacturers, banking, and construction
  • Evaluated company site for accessibility using manual and automated tools
  • Revised website according to accessibility guidelines for Section 508 and W3C compliance
  • Designed and built PHP/MySQL app for candidate recruiting and testing processes
  • Built functioning prototype of online bill-pay application for user testing
  • Set up lab and performed video capture of user assessments and focus groups
  • Edited video, compiled highlights and authored final presentation reel in iMovie and other tools

Education

2007

MS Human-Computer Interaction

Georgia Institute of Technology
  • Member of the Ubiquitous Computing Research Group, led by Dr. Gregory Abowd
  • MS Project: Mobile Phone Usage by Persons with Visual Impairments
1999

BA Physics

Emory University

Certification

2018

Microsoft Technology Associate

Web Development with HTML5 and CSS3

Presentations

2018

"Technology Careers: Not Just Coding"

nConnect Program (education)
2017

"UX Research for Non-UX'ers"

Women Talking Tech Series @ AppNexus
2017

"Speaking Computer _and_ Human"

Business Web Practices Series @ Clark College 
2015

"Accessible Content / Desktop to Mobile"

eBay Tech Tuesday
2010

"Assumptions About Users, and Accessibility"

Refresh Portland
2009

"Accessibility Testing for OSS Developers"

Open Source Bridge - Unconference

Volunteering

2017present

Collaboratory (makerspace), Washington County Cooperative Library Services

The Collaboratory's mission is to provide "a space for people of all abilities to explore the possibility of making: making art, making science, making crafts, making anything!"

2010present

WordCamp Portland

WordCamp is "a conference that focuses on everything WordPress."

20142017

SCRAP PDX

SCRAP's mission is to "inspire creative reuse and environmentally sustainable behavior by providing educational programs and affordable materials to the community."

Organizations

2015present

Portland Accessibility and User Experience Meetup

2002present

CHIFOO, BayCHI, and CHI Atlanta (Local Chapters of ACM SIGCHI)