Interest

Call Center Outsourcing, Home Agent Outsourcing, BPO, Telecommunications, Energy, Mobile Marketing, Social Media Marketing, New Technology, Basketball

Summary

  • Top performing sales executive who is dynamic, organized and an over achieving leader with more than 10 years of experience in a variety of Call Center Sales Management roles. Call Center Outsourcing, offshore/near shore, as well as Senior Support Management positions!
  • Organized creative and operate in a team environment as well as independently, ability to gain buy in from decision makers at all levels both internally and externally

Work History

Work History
Jan 2011 - Present

Call Center/BPO Consultant

Protocall Communications

Hunter at C-level for selling Protocall's outsourced Energy and Telecommunications marketing solutions. Work directly with clients and through 3rd parties such as advertising and media buying organizations. Responsible for developing internal CRM departments, both inbound and outbound, field sales plus customer care. I have closed deals ranging in size from 10-15 seats with potential for growth to 100 seats plus in size.

Jan 2010 - Jan 2011

Director of Call Center/BPO Sales; Communications,Cable,Satellite

Convergys Corporation

(Public Company; 75,000 employees; 2.7B Customer Relationship Management Company)

Hunter at C-Suite level selling Convergys customer relationship management solutions. Convergys Corporation (NYSE: CVG) is a corporation based in Cincinnati, Ohio that provides customer relationship services, outsourced human resources management, consulting and professional services, billing services, and multichannel self-care technology system to its clients. Most of its clients are companies in the telecommunications, financial services, technology, government, and employee care markets.

  • Achieved new lable quota goal of $4M in 2010
  • Average deal size= $2M// Average sales cycle = 3-6 months
  • Involved in all facets of successful Call Center start up through maturity and buyout
  • Target clients include Verizon, Frontier,Clearwire, among others.
Feb 2009 - Feb 2010

Call Center/BPO Sales Consultant

Novo 1

(Privately Held; 3000 employees; $100M Teleservices Company)

Hunter at C-level for selling outsourced marketing solutions across NOVO 1's 13 business units. Work directly with clients and through 3rd parties such as advertising and media buying organizations. Responsible for developing internal CRM departments, both inbound and outbound sales plus customer care. I have closed deals ranging in size from 10-15 seats with potential for growth to 100 seats plus in size.

  • Exceeded quota '06 & '07
  • 2007 quota $2.5M-Actual, 5M
  • Average deal size=500K// Average sales cycle= 3-6 months
  • Throughout Novo 1's  career ('06-'07) on average: 150% of quota
  • Top sales representative of the year telecom vertical-('06-07)
  • Responsible for $8M+('06-'07) in NEW business revenue
  • Clients included Comcast,Verizon Wireless, and AT&T.
Sep 2008 - Feb 2009

Director of Call Center/BPO Sales

ITM Marketing

(Privately Held; 200 employees; $15 Million Teleservices Company)

Sales Development DirectorSept 2008 – Feb 2009

Reporting to the Sr. Vice President of Sales and Marketing responsible for new business development in ITM's outsourced call center operations. Performed Account management services for all clients and coordinated all program launches and campaigns. Consistently met and exceeded sales revenue growth and client development objectives.

Jan 2006 - Jul 2008

Vice President Call Center/BPO Sales

NOVO 1, Inc.(Formerly Protocall)

(Privately Held; 3000 employees; $100M Teleservices Company)

Hunter at C-level for selling outsourced marketing solutions across NOVO 1's 13 business units. Work directly with clients and through 3rd parties such as advertising and media buying organizations. Responsible for developing internal CRM departments, both inbound and outbound sales plus customer care. I have closed deals ranging in size from 10-15 seats with potential for growth to 100 seats plus in size.

  • Exceeded quota '06 & '07
  • 2007 quota $2.5M-Actual, 5M
  • Average deal size=500K// Average sales cycle= 3-6 months
  • Throughout Novo 1's  career ('06-'07) on average: 150% of quota
  • Top sales representative of the year telecom vertical-('06-07)
  • Responsible for $8M+('06-'07) in NEW business revenue
  • Clients included Comcast,Verizon Wireless, and AT&T.
Mar 2000 - Jan 2006

Senior Call Center/BPO Sales Manager

http://www.protocall.net

(Privately Held; 500 employees; $20M Teleservices Company)

Tasked with selling Protocall's award winning outbound Call Center services to Fortune 1000 customers. Assisted with the launching of new programs between client and company's account management. Interacted with clients and company on and ongoing basis while programs are called.

  • Exceeded quota '02,'03,'04 & '05
  • 2005 quota, $2M-Actual, 2.5M
  • Average deal size= $300K// Average sales cycle = 3-6 months
  • Involved in all facets of successful Call Center start up through maturity and buyout
  • Offered the position of VP Sales with acquiring company (NOVO 1)
  • Clients include AT&T, Cablevison, Pepco, Wall Street Journal, Sprint.
Feb 1998 - Mar 2000

Outbound Sales/Customer Care Specialist

http://www.protocall.net

Protocall Communications Inc.

  (Privately Held; 500 employees; $20M Teleservices Company)

Responsible for servicing Protocall's clients in a range of industries by contacting their target audience via telephone for the purpose of New Customer Acquisition,Lead Generation, Appointment Setting, and Market Research. Responded to Customer Queries, Complaints and Payment while providing outstanding and judicious service to both customers and management.

  • Did proactive selling in order to retain customers.

  • Extended customer contracts to prevent churn

  • Assisted the customer in billing issues and applied credits when necessary.

  • Was consistantly among the top 5 performers in a Call Center that housed more than 400 sales representatives.

Jan 1996 - Feb 1998

Systems Support Specialist

http://www.micros.com

(Public Company; 5000 employees; $900M Enterprise Software Company )

Tasked with Resolving  escalated software issues. Assuring the customer acceptance and quality of resolution, while identifying and escalating issues that require advanced product knowledge.

  • Answered incoming customer calls in a timely manner and/or takes assignment of cases from others.
  • Resolved customer software issues using available resources. Support Implementation personnel with technical questions.
  • Escalate unresolved cases as necessary. Dispatch unresolved cases appropriately as needed.
  • Documented all work as instructed. Used discretion and judgment to ensure customer satisfaction and utilization of time.

Education

Education

Skills

Skills

Work Survival

Strong day-to-day skills that assist in promoting effective production and work satisfaction.  

Research and Planning

Adept in the search for specific knowledge and the ability to conceptualize future needs and solutions for meeting those needs.  

Communication

Highly skilled in the expression, transmission and interpretation of knowledge and ideas.