Call Center Professional
Leading teams over 10 years in private and non-profit settings. Directing performance to meet or exceed federal, state and client set compliance and metrics. Track record in 25-1250 seat call centers. Met projected ramp-up goals to 99% in last three projects. Reduced 6% Attrition by 2% in 12 months to meet industry standard of 4%. Reduced time to train for 500 new hires by 40 hours providing annualized cost savings of over $1.25 million. Managed teams to meet or exceed goals in 35 out out of 40 fiscal quarters. Adept at driving client-set KPI behaviors to meet performance metrics, reduced budgetary costs to maximize ROI or exceed grant goals.