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Seeking fresh opportunity that will allow me to exercise my strengths in Developing and Driving positive behaviors, operational coordination, process improvements, staff development, and organization effectiveness and efficiency.

Work experience

Apr 2016Present

Relationship Manager

Bank of America, N.A.

Focus time deepening relationships with clients to help meet their financial priorities.  Work as part of one team to improve clients financial picture by connecting with Specialist Partners for more complex needs.  Partner closely with Financial Center managers to ensure adherence to operational compliance policies and procedures.  Work diligently with financial center to to insure consistent delivery of an exceptional customer experience. 

Jul 2015Jan 2016

Solar Consultant 


Provide education and options for residential solar customers, empowering customers with knowledge to help them see solar as their energy solution. Work through inbound and outbound calls to convert leads into closed sales. Develop, maintain, and grow relationship with customers to maintain Sungevity’s priority of an insane customer experience.

Apr 2013Jul 2015

Store Manager

Dick's Sporting Goods

Responsible for store’s overall topline sales performance, as well analyzing and controlling expenses through profit and loss review.  Oversaw the development and training of salaried managers, sales leads, and high potential associates, insuring proper succession planning was in place.  Assessed needs for training opportunities and/or performance management store wide, based on review of key metrics or gaps in observed behaviors.  Completed routine detailed reviews of various key performance indicators, and created action plan to address any deficiencies.  Develop and train staff to have meaningful positive customer interactions, deliver consistently well merchandised shopping environment, and culture of highly satisfied customers. Manage staff of 45-80 people. 

Jun 2009Apr 2013

Sales Manager

Dick's Sporting Goods

Managed the sales performance of assigned departments to drive and achieve sales goals.  Partnered with buyers to acquire new product categories based on customer demand. Upheld and delivered consistent merchandise presentations to company standards. Delivered appropriate coaching and/or performance management to staff where performance opportunity presented itself.  Drove positive customer experiences through leading by example, observing and coaching behaviors, continual training, and delivering consistent expectations.


• Strong verbal and personal communication skills.

• Problem analysis, use of judgment and ability to solve problems efficiently

• Conflict resolution

• Adaptability and ability to work under pressure

• Analytical thinking, planning.

•Performance Management 

• Accuracy and Attention to detail


Aug 2005May 2006

General Studies

Johnson County Community College
Aug 2004Jan 2005

General Studies

University of Kansas