Caity Cates

  • Lenexa Kansas
  • 913-548-5913
  • CaityCates@gmail.com

OBJECTIVE

Seeking fresh opportunity that will allow me to exercise my strengths in Developing and Driving positive behaviors, operational coordination, process improvements, staff development, and organization effectiveness and efficiency.

Work History

Work History
Jul 2015 - Jan 2016

Solar Consultant 

Sungevity

Provide education and options for residential solar customers, empowering customers with knowledge to help them see solar as their energy solution. Work through inbound and outbound calls to convert leads into closed sales. Develop, maintain, and grow relationship with customers to maintain Sungevity’s priority of an insane customer experience.

Apr 2013 - Jul 2015

Store Manager

Dick's Sporting Goods

Responsible for store’s overall topline sales performance, as well analyzing and controlling expenses through profit and loss review.  Oversaw the development and training of salaried managers, sales leads, and high potential associates, insuring proper succession planning was in place.  Assessed needs for training opportunities and/or performance management store wide, based on review of key metrics or gaps in observed behaviors.  Completed routine detailed reviews of various key performance indicators, and created action plan to address any deficiencies.  Develop and train staff to have meaningful positive customer interactions, deliver consistently well merchandised shopping environment, and culture of highly satisfied customers. Manage staff of 45-80 people. 

Jun 2009 - Apr 2013

Sales Manager

Dick's Sporting Goods

Managed the sales performance of assigned departments to drive and achieve sales goals.  Partnered with buyers to acquire new product categories based on customer demand. Upheld and delivered consistent merchandise presentations to company standards. Delivered appropriate coaching and/or performance management to staff where performance opportunity presented itself.  Drove positive customer experiences through leading by example, observing and coaching behaviors, continual training, and delivering consistent expectations.

Skills

Skills

• Strong verbal and personal communication skills.

• Problem analysis, use of judgment and ability to solve problems efficiently

• Conflict resolution

• Adaptability and ability to work under pressure

• Analytical thinking, planning.

•Performance Management 

• Accuracy and Attention to detail

Education

Education
Aug 2005 - May 2006

General Studies

Johnson County Community College
Aug 2004 - Jan 2005

General Studies

University of Kansas