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Friendly and courteous front desk seeks employment with an up-scale hotel. Consistently delivers first rate service and fosters relationships with guests to promote customer satisfaction and loyalty. Adept at balancing multiple task with a friendly, courteous demeanor. 

Work experience

Mar 2015Present

Senior Supervisor 

Yuanfu Construction Pte LTD 
  • Accomplishes construction human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
  • Manages sub-contractors by locating, evaluating, and selecting sub-contractors; monitoring and controlling performance.
  • Meets operational standards by contributing construction information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying construction management system improvements.
  • Meets construction budget by monitoring project expenditures; identifying variances; implementing corrective actions; providing non-project annual operating and capital budget information.
  • Accomplishes construction project results by defining project purpose and scope; calculating resources required; establishing standards and protocols; allocating resources; scheduling and coordinating staff and sub-contractors; evaluating milestone assumptions and conclusions; resolving design problems; evaluating and implementing change orders.
  • Approves construction projects by conducting inspections at critical phases; obtaining approvals from buyers.
  • Prevents fines and interruptions by complying with, and enforcing, codes.
  • Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
  • Updates job knowledge by tracking and understanding emerging construction practices and standards; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Jun 2012Mar 2015

Senior Customer Service Operation Manager

Madras Hotel Management Pte Ltd ( Madras Hotel @ Tekka)

1.Supervise and monitor customer service representatives’ performance, assist with training, solve customer and staff problems 

2. Responsible for accurate check in and out of guests.

 Handle requests from guests as they come in, such as getting extra towels, running cots, showing guests how to use air conditioning and heating.

 Be able to make reservations for lodging, golf, the Medora Musical, and other TRMF events.  Be available to deal with escalated callers or guests and answer questions in regard to a day’s daily activity.

 Have good judgment or discernment on the phones when talking to guests when it comes to unique requests.

 Must be able to work in both the Hotel/Motel Front desk and the call center.

 Communicate with housekeeping in regards to rooms and issues.

 Manage rooms to maximize the number of rooms out per night.

Sep 2010Jun 2012

Customer Service Operation Manager 

Madras Hotel Management Pte Ltd ( Madras Hotel @ Eminence) 

Hotel Front Desk Clerk Job Description

• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys and call for bellboys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift


Aug 2013Apr 2014

Diploma In Commerce ( Hospitality & Tourism Management)

Kaplan Higher Education Institute in Singapore

The diploma programme consists of 8 subjects and may be completed in 8 months.

  • Introduction to Management
  • Accounting for Managers
  • Quantitative Analysis
  • Economics I
  • Tourism Systems 
  • Commercial Law
  • Food & Beverage Operations Management
  • Marketing Principles
Sep 2006Jun 2009

Diploma In International Economics and Trade

Haikou Economics college In China

The Diploma in International Business (DIB) course provides students with the full repertoire of knowledge and skills required to conduct business or manage companies in today's ever-changing global business environment. Armed with this competitive advantage, students of international business thrive on the challenge of dealing with the myriad economic, political, legal and social systems that define the international business environment. DIB’s purpose-built business home, iBall, offers an innovative learning space for the exclusive use of DIB students to experience the high-pressure environment of a corporate “war room”. By constantly monitoring unfolding global developments in the iBall and by using the decision-making tools available within it to appreciate geographical implications, the students are able to deliver top-notch projects to fulfil the challenging requirements of an innovative integrated learning approach. Furthermore, subsidised overseas study tours to destinations such as India, China, and Vietnam help students to gain first-hand knowledge about countries around the world and develop a network of alliances that will help them in their future career in the international business arena.