Juan Carrillo

Summary

I manage the Mexico Technology office giving service to all the trading, research and banking systems. The Help Desk team report to me with a SLA of less than 20 minutes to resolve all the issues. Vendors Management (HP, Dell, IBM, Reuters, Bloomberg, Telmex, Equant, AT&T, Telcel, Nextel, Iusacell, Anixter, Systimax, etc.). Not only for IT but also the facilities, C&R contacts, AS400, NT, Windows 2000, Windows XP, Avaya PBX, IPC Turrets, Cisco Routers, Juniper Firewalls. Telecomunication Management supporting all the WAN (To the ML headquestars, Mexico Stock Exchange, Central Bank, Market Data vendors), LAN and WiLAN connections. Implement and support contingency & recoveries site and strategies. Manager in charge of Remodelation, construction and migration of the Mexico office. In charge of the IT and office training for all the new users. Support for the electrical (power generator, UPS and PDU) and HVAC.

Work History

Work History
Jan 2009 - Present

SSL

IBM Mexico

Sell of security solutions for the financial sector, attending the principal banks and insurance companies in MexicoOffer security services, managed services, hardware and software.Contact and work with different channels of IBM

Jun 2008 - Dec 2008

Gerente TI

GBM

I manage the Infrastructure of GBM giving service to all the trading, research and banking systems in Mexico and in all the branch offices Implementation of ITIL in particularly the Change Management process. Vendors Management (HP, Reuters, Telmex, Getronics, Symantec, etc.).Implementation of security upgrades (NAC and WSUS).

May 2003 - Jun 2008

GTS Manager

Merrill Lynch

I managed the Technology office in Mexico giving service to all the trading, research and banking systems. The Help Desk team reported to me with a SLA of less than 20 minutes to solve all the issues. Under my administration I control the security, DBA, PMO and Help Desk.Vendors Management (HP, Dell, IBM, Reuters, Bloomberg, Telmex, Equant, AT&T, Telcel, Nextel, Iusacell, Anixter, Systimax, etc.). Not only for IT but also the facilities, C&R contacts, AS400, NT, Windows 2000, Windows XP, Avaya PBX, IPC Turrets, Cisco Routers, Juniper Firewalls.Telecommunication Management supporting all the WAN (To the ML headquarters, Mexico Stock Exchange, Central Bank, Market Data vendors), LAN and WiLAN connections. Implement and support contingency & recovery site and strategies.Manager in charge of Remodeling, construction and migration of the office in Mexico. In charge of the IT and office training for all the new users.Implementation of a Videoconference system that could communicate the Mexico office with other ML office without cost (IP) and with any external vendor or client around the world (ISDN)Support for the electrical (power generator, UPS and PDU) and HVAC. Design, Implementation and support of the security access and CCTV systems.

Education

Education
Jan 2004 - Dec 2008

Master

ITESM
Sep 1996 - Dec 2001

Bachelore

UVM