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Work experience

Jan 2013Present

Director, Corporate Travel & Events

BET Networks / VIACOM
  • Lead all travel related strategies, planning, execution and supervision of the travel program, as applied to BET Networks from the larger Viacom Corporate Travel Program.
  • Recommend and implement tools, new processes and policy updates to enhance the program, bring savings and promote cost avoidance, which ultimately increase efficiencies and travelers’ productivity.
  • Develop and maintain travel vendor relations in all categories (air travel, hotels, car rentals, car services, meetings/events, travel technology, travel agency/TMC), including customer service, contracting and payments.
  • Manage the travel operations at headquarters, supervising the travel team, budgeting /forecasting, improving customer service and providing internal communications on travel policy and procedures updates.
  • Oversee all aspects of the online travel booking tool (Concur), currently maintaining more than 80% adoption rate on online bookings, bringing major savings on transaction fees.
  • Work along Viacom’s sourcing team in the annual update of the hotel program and other sourcing projects in other travel categories (airlines, car rentals and car services).
  • Responsible for sourcing, contracting, housing and payments for all BET meetings and events, which range from filming in small venues to handling multiple room blocks for 15 other annual events (including 5 major award shows, such as the BET Awards and BET Experience, a multi-day festival).
  • Successfully restructured the meetings program by centralizing all functions (sourcing, contracting, housing, and payment allocations) with the use of the latest meetings technology (Cvent & Passkey) and a winning team.
  • Reduced BET’s financial and legal risk by strategically forecasting and managing large room blocks for events of all sizes, while also reducing meetings spend and increasing overall customer satisfaction.
  • Bring innovation for continuous improvement. Pending projects include: the creation of an official Strategic Meetings Management Program (SMMP), implementing virtual card payments and increase the use of mobile technology for travel and expense reimbursement.
Feb 2010Sep 2012

Sr. Business Analyst, Global Product Planning & Corporate Intelligence

BCD Travel
  • Managed Advito's solutions tool eValuation, the industry's most comprehensive travel program diagnostics and benchmarking service, which provides strategic advice to enhance corporate travel programs with initiatives inkey areas: Strategy & Structure, Policy & Governance, Sourcing Management, Performance & Contract Management & Process Automation & Integration. 
  • Maintained and utilized our Global Travel Market Index and forecast model to analyze and publish findings related to the latest developments of air, hotels & car rentals costs and trends, and to update Advito's Travel Industry Forecast.
  • Provided research and customized data sets to facilitate the creation of new products and services.
  • Monitored the financial health of suppliers, such as airlines, with the quarterly Airlines Earnings analysis and presentation for the executive team.
  • Designed and managed internal and external surveys, and create reports from the analysis of the results.
Jun 2007Oct 2009

Business Travel Analyst

Global Business Travel Association
  • Lead researcher and travel industry/business travel management subject matter expert at GBTA. 
  • Increased membership value with educational content and new research findings.
  • Established research goals, procedures, budgets and revenues prospects in this newly created position.
  • Proposed and launched new research projects, and acted as project manager, with topics ranging from "quantifying the global corporate travel spend" to "measuring the contribution of corporate travel to shareholders’ values". 
  • Designed, conducted surveys and presented results at conferences and webinars regarding travel industry issues, benchmarking and trends in North America, Latin America, Asia-Pacific and Europe.
  • Solely created the 2008-10 U.S. Business Travel Forecast and Asia-Pacific Business Travel Forecast reports and presentations after improving the methodology for the travel costs projections.
  • Assisted the executive team with the content, design, and creation of PowerPoint presentations for conferences, keynote speaker engagements, and GBTA updates for the Board of Directors.
  • Promoted and implemented internal “green” initiatives and goals within GBTA and for its annual convention.
Jun 2006Oct 2006

Corporate Travel & Events Manager

Beazer Homes
  • Spearheaded the design and implementation of a travel program to cut costs and increase efficiencies.
  • Identified cost savings opportunities and made recommendations to senior management.
  • Re-negotiated a more favorable contract with the designated TMC with the prospects of saving $150K+.
  • Initiated a Preferred Hotels & Cars Program through a formal RFP process to save about $90K+.
  • Managed the Corporate Travel Department’s Travel Counselors and interfaced with the Call Center Travel Counselors, travelers, travel planners, and travel vendors.
  • Negotiated agreements with airlines for up-front discounts and managed the airlines’ corporate rewards programs.
  • Collected & analyzed data to leverage preferred supplier negotiations while managing key performance indicators with existing contracted suppliers.
  • Initiated the negotiation and implementation of the online booking tool Cliqbook, and Concur’s T&E Expense Management tool to establish an end-to-end (“travel booking to expense reimbursement”) seamless system.
  • Updated and defined the T&E policy and adapted it to Cliqbook for automated policy compliance and control.
  • Administered the Corporate Charge Card Program and audited T&E spending to increase policy compliance.
Nov 1996Jun 2006

Team Leader / Operations Supervisor

HRG / Ultramar Travel at MTV Latin America
  • Provided travel management services for MTV Networks Latin America and supervised the travel agency operations of the contracted agencies (Ultramar Travel 1996–2001, Seagate Travel/HRG2001–2006).
  • Streamlined processes, increased productivity, and dramatically improved overall customer satisfaction.
  • Served as the client’s first point of contact for account management needs and resolved issues promptly.
  • Performed vendor management functions by establishing relationships with key vendors in Latin America and Miami to facilitate further negotiations of discounted rates with airlines, hotels and car companies.
  • Liaised between the key travel management stakeholders in Miami and New York to resolve issues, implement changes and to ensure the running of an efficient operation at the local on-site travel office 
  • Optimized travel logistics for business meetings and events, such as the annual MTV Video Music Awards, for employees, production crew, talent and executives traveling all over Latin America, USA, Asia and Europe.
  • Helped the local employees with user-support, troubleshooting and training of the online booking tool GetThere.
  • Responsible for implementing new systems and processes in the local office, enforcing travel policy, securing approvals for exceptions, and finding solutions and resources to solve issues without assistance from headquarters.
Jul 1992Nov 1996

Business Travel Counselor / Quality Control Agent

American Express Travel
  • Ensured clients’ travel policy compliance by auditing and approving bookings made in a large call center environment for clients such as JP Morgan, a $40 million air travel spend account, and 32 others U.S. accounts.

  • Improved the quality and accuracy of transactions and customer service by supervising and mentoring corporate travel agents and creating solutions tools to assist them with productivity and established processes.
Jul 1991Jul 1992

Travel Agent

Omega World Travel

  • Handled domestic and international leisure and corporate travel arrangements using Sabre and Worldspan. 
  • Key player in servicing and retaining small business accounts and leisure travel clients.  


Dec 2003


University of Baltimore Merrick School of Business

Courses included:Financial Analysis, Corporate Finance, Project Management, Innovation & Renewal,

Database Management, Leadership, Global Business Environment, Organization Creation and Growth

GPA 3.7/4.0


Online Booking Tools: Concur, GetThere, ResX
Fluent in Spanish (CRM, Cloud Computing & Social Enterprise)
Online Survey Tools: Cvent, Zarca & eMarketeer
SABRE (Global Distribution System)
MS Word & PowerPoint
MS Excel
MS Access

Summary of Qualifications

  • Well-rounded corporate travel management veteran, with valuable travel industry intelligence and a strategic vision that aligns travel program goals with key business drivers.
  • MBA backed by 25+ years of progressive experience in the industry, with proven strengths as a management team leader with corporations, travel management companies and the industry’s largest association.
  • In-depth knowledge of corporate travel management best practices, emerging trends and technologies, policy creation/enforcement and travel agency business models & operations, especially in the Entertainment Industry.
  • Proven background optimizing the strategy and management of the demanding travel logistics and housing in the Entertainment Industry for talent, executives and production crew for events, shows and meetings of all sizes.
  • Expertise with global business ethics and world cultures learned from extensive travel experience with 130 countries visited.
  • Innovative, resourceful, self-motivated and decisive problem solver who excels at decision making with commendable leadership, organizational and interpersonal skills.
  • Advanced computer skills with MS Office (Access/Word/Excel/PowerPoint); GDS systems (Sabre); online booking tools (Concur, GetThere); Meetings Management tools (Cvent, Lanyon, Passkey); online survey tools (Zarca, eMarketeer) and CRM (

Global Travel Expert

My Global Scope: 130 Countries visited

Travel Industry Research


Corporate Social Responsibility & environmental Issues

Aviation enthusiast: Airlines & Airplanes

World travels & world cultures

Travel photography

Healthy lifestyles

Volunteer work

My Travel Photography