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CaTrice Kelly

Leasing and Marketing Professional


Accomplished sales and service-driven leasing professional with a passion for learning and truly making a difference in the property management industry. Highly motivated and dedicated to top-notch customer satisfaction as well as exceeding aggressive business goals. Competitive and strategic leasing and marketing leader with exemplary presentation and communication skills. Effectively demonstrates value added propositions to prospective clients resulting in increased revenue, client satisfaction and referrals.  

Areas of Excellence

Strong attention to detail, professional, and articulate. Flexible, accurate, and detailed oriented. 

  • Leasing and tenant relations 
  • Multi-family property management 
  • Marketing  
  • Planning/Administration 
  • Computer competency in office and property management applications (Yardi Voyager and Voyager Plus, One-Site, Yieldstar, Blue Moon, Weblisters, SweetSpot, RENTCafe, Home Rainmaker, Leaseterm Solutions, and Grace Hill)
  • Assist with collections 
  • Scheduling and recording / maintenance turns and daily work orders   


Work History


Leasing / Marketing Director


Responsible for improving the overall atmosphere of the front office, primarily and immediately focusing on existing and prospective residents. 

  • Incorporated a "white glove" of customer service atmosphere within the office and community, producing a 25% increase in resident referrals.
  • Increased occupancy by 15% within (2) weeks of my arrival.
  • Consistently maintain a closing ratio of over 75%.
  • Enhanced marketing exposure through effective website content management and consistent follow up.
  • Responsible for processing all applications, completing all lease packet folders prior to move-in.
  • Complete and approve all final walks 24 hours prior to move-ins.
  • Responsible for monthly news letters and assisting with community events.


Leasing Director

PEM Real Estate

Served as the initial point of contact and first impression of our community, assisted management with the day to day operations off a 300-unit community that was in the midst of management/ownership take over.   

  • Promoted leasing activities, scheduled appointments and leased apartments  
  • Processed applications, prepared lease contracts, and performed move in/out inspection 
  • Daily inspections/property walks of commons areas, model and show units 
  • Monitored service request and completion of work against resident satisfaction  
  • Performed all outside marketing as well as daily changes/updates online marketing  
  • Assisted with renewals and late rent/collections 
Jun 2014Oct 2015

Document Control Specialist / Manager 

Charleston Airport - Terminal Redevelopment and Improvement Project

Served as an initial point of contact on a multi-billion dollar construction site. Assisted staff, crew leaders, project managers, and CEO with the day to day administrative duties. Began as an assistant and was promoted to manager within 2 months of hire. 

  • Proficient in BlueBeam and Plotter-HP Designjet T2300.
  • Stored and maintained company documents, in both electronic and physical forms.
  • Responsible for all records of drawings, project details, and meeting minutes.
  • Reviewed and approved completeness, accuracy, and authenticity of all incoming and outgoing documents.
  • Received and processed all request for information (RFI's). 
  • Establish solid rapport with business partners to have requests returned in a timely manner.
Jan 1993Nov 2013

Operations Manager

Embassy Termite & Pest Control Co.

Oversaw and managed the day to day operations of this very successful pest control company. Performed all marketing, assisted with bidding jobs and submitting proposals to new clients. Taught, promoted and enforced safe work practices among on-site staff. Monitored all expenses, reviewed, approved and paid all invoices. 

  • Interviewed, hired and trained all technicians.
  • Assisted on difficult assignments or when short staffed.
  • Kept track of all materials and expenses.
  • Ensured all equipment functioned properly.
  • Scheduled all service calls. 
  • Ensured customer satisfaction was met 100%
  • Contributed to the overall growth and profitability of the company.


Ongoing coursework in Multifamily/Leasing,Business Management and Administration, Fair Housing, Marketing, and Tenant Relations.