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Professional Summary

Highly experienced hardworking supervisor focused on providing excellent customer service with a thirst for knowledge. Dedicated to creating a great experience that brings a smile to customers by assuring a professional yet friendly atmosphere is experienced. 


Awarded lifetime achievement certificate for giving over six years of excellent quality service. Achieved team member of the month for inspiring team to help promote donations for the Help Group Foundation, which helps children with autism and other special needs. First choice for being active manager to ensure a well run store for the manager when needed and received recognition from peers for my service as acting manager. 

Work experience

Sep 2013Present


Dutch Bros coffee

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers with store and product complaints. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Worked as a team member performing cashier duties, product assistance and cleaning.

Nov 2007Aug 2013

Shift Supervisor

The Coffee Bean & Tea Leaf

Resolved guest complaints promptly and professionally. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and affectively resolve service issues. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.

Jul 2007Oct 2007

Computer Tech Assistant 

Cyberlab Net Cafe

Setup and configured desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Resolved technical issued for clients in person/ on phone or through email. Repaired and reinstalled software such as Windows/ Adobe/ Microsoft/ Steam/ Blizzard. Cross-trained and provided back-up for other customer service representatives when needed.


Proven Leader/ Excellent multi-tasker/ Customer service expert/ Seasoned in conflict resolution/ Strong organizational skills/ Energetic work attitude/ Active listening skills/ Adaptive team player/ Reliable/ Opening/closing procedures/ Comfortable standing for long time period 



High School Diploma 

El Modena
  • Video yearbook team leader
  • Varsity Tennis player