Courtney Cross

Courtney Cross

Work History

Work History
2011 - Present

Education Coordinator

Illinois Center for Broadcasting
  • Track and monitor student academic progress
  • Facilitate course curriculum and lesson plans
  • Assist Admissions Dept with with pre-screening of student applicants
  • Evaluate and resolve student inquiries
  • Serve as mentor to keep students active and motivated
  • Create and implement action plans to assist students with academic progress
  • Responsible for documenting student interactions (counseling, warnings, probations, etc)
  • Establish new and maintain all relationships with Internship Coordinators
  • Assist students with the Internship process
  • Recruit Instructors
  • Recruit, hire, and train Graduate Assistants
  • Recruit guest speakers for campus visits 
  • Coordinate graduation ceremonies
  • Attend community events and live remotes as school's representative
  • Supervise Video Production Unit
  • Faculty advisor for "Converations with Glenbard" series
2009 - 2011

Video Production Manager

Illinois Center for Broadcasting

  • Executive Producer for community television program "Conversations with Glenbard"
  • Coordinate crew and resources for video production
  • Shoot and edit video
  • Provide technical support to students and faculty
  • Supervise/Direct students on remote productions
  • Maintain equipment inventory
  • Create and submit weekly Production Reports to track progress
  • Provide video support to three (3) campus Internet Radio Stations
  • Provide video support for special events
  • Supervise/Direct students on remote productions
  • Facilitate use of school equipment and facilities 
  • Provide technical support to students and staff
2007 - 2009

Keyholder

Kaehler Travelworks
  • Assist customer’s with the selection and repair of high-end luggage and travel accessories.
  • Meet or exceed monthly sales goals
  • Open and/or close store
  • Process and complete daily accounting paperwork
  • Ship, receive, update and monitor inventory levels
  • Fulfill online orders
2007 - 2007

Store Manager

Hannoush Jewelers

  • Managed the daily operation of a $500,000 full service high-end jewelry store
  • Led a team of 6 associates
  • Responsible for driving sales and maximizing sales opportunities
  • Create and implement “special events” to attract clients and increase store’s awareness in the community
  • Maintained profitable repair margins
  • Personnel recruitment, training, and development
2006 - 2007

Store Manager

Zales

  • Managed the daily operation of a $800,000 full service jewelry store
  • Led a team of 10 associates
  • Responsible for driving sales and maximizing sales opportunities
  • Maintained profitable repair margins
  • Personnel recruitment, training, and development
  • Conducted monthly sales meetings
2005 - 2006

Jewelry Manager

K's Merchandise

  • Managed the daily operation of a $5.5 million full service high-end jewelry store
  • Led a team of 15 associates in various positions/departments
  • Responsible for driving sales and maximizing sales opportunities
  • Create and implement “special events” to attract clients
  • Maintained profitable repair margins
  • Personnel recruitment, training, and development
2004 - 2005

Assistant General Manager

Jared the Galleria of Jewelry
  • Managed the daily operation of a projected $4.5 million full service high-end jewelry store
  • Led a team of 15-20 associates
  • Responsible for driving sales and maximizing sales opportunities
  • Maintained profitable repair margins
  • Personnel recruitment, training, and development
  • Conducted daily training meetings
  • Open 2 new locations in St. Louis market
  • Created extensive Competitive Shopping Logs
1999 - 2004

Store Manager

Shane Co.
  • Managed the daily operations of a $8 million full service jewelry store
  • Brought in to increase profitability and efficiency in poor performing store
  • Exceeded FY2003 annual goal by 8.9%
  • Led a team of 20-25 associates in various positions and departments
  • Completed Back To Basics program with Sales Team
  • Completed monthly and annual reviews with personnel
  • Maximized sales opportunities
  • Conducted weekly training meetings and monthly “Simulator” training
  • Recruited, trained, and developed personnel
  • Promoted 8 associates, including 2 into management
  • Opened new location
  • Held positions as Sales Associate, Customer Service Manager, and Sales Manager
  • Completed Floor Director Development Training Program
  • Served as Floor Director in absence of management
  • 2x President's Club member
  • Updated & maintained Competitive Shopping Logs

Education

Education
2008 - 2009

Diploma

Illinois Center for Broadcasting

  • Graduated with a 3.8 GPA
  • Graduated #1 out of class of 25
  • Recognized with Outstanding Broadcast Student Intern award
  • Recognized with Highest Internship/Studio Hours award (then record of 1,242 hours)
  • Hosted & Produced 2 internet radio shows
  • Provided play by play, commentary, and post match interviews for PCW Wrestling events
  • Member of ICB Street Team (Promotions)