Customer Care Associate
Axiom Telecom LLC(Dubai UAE)
— Customer care Associate Direct interaction with local and international client's on daily basis. Analyzing the problems regarding mobile products and giving best solutions regarding their complaints and assign Service Requests to the best-possible resources to ensure fast resolution. Ensure that the upgrade requests have the appropriate level of priority and are closed to the customer's satisfaction in a timely manner Dealing with all warranty claims and complaints relating to well-known international brands(Apple, Samsung, Blackberry, Motorola, HTC, Sony, Huawei, Lenovo and Givori) Interaction with internal and external departments regarding customer's problems Attending various training sessions including new mobile companies, brand updates and apply the learning into day to day activities Give the customer's feedback to higher management Responsible for driving incremental revenue by selling supplementary hardware, accessories and software products/services and ensure customers buy complete solution. Introducing to customer's regarding new products and services offered by company Continually assess the effectiveness of the team, especially in terms of quality of service, for example abandoned calls, and make any necessary adjustments. Ensure that personal targets and deadlines are met. Ensure all relevant correspondence is answered.