Byron Henry

  • Spokane US-WA
Byron Henry

Summary

A driven and highly-skilled hospitality professional, offering 11+ years of executive level analytical experience, specializing in the fields of revenue & category management. An exceedingly qualified director in the recognition of supply and demand factors, price-positioning methods, & internal/external economic trends in order to proficiently manage all revenue channels. Excels in a fast-paced environment where meeting deadlines & decisive action come into play while maintaining focus on a high proficiency in data analysis, e-Commerce, the continuous improvement process, standards development/adherence, & general operations. In addition, possesses developed forecasting & budgeting aptitude as well as creativity when developing/modifying revenue sources. Routinely demonstrates a hands-on management style in the development and implementation of tactical strategies & reporting to ensure team member & company growth.

Work History

Work History
May 2008 - Present

Area Director of Revenue Management

Red Lion Hotels Corporation
• Conducted regional revenue management responsibilities for sixteen (16) properties in 6 western states; overseeing the implementation of rate strategies, execution of corporate programs, annual budget process, & success of revenue/rate growth • Directly overseeing three (3) local Spokane market properties (800+ rooms) with over $31,000,000 in annual revenues in the day-to-day operations: price positioning, cost & displacement analysis, standards adherence, RFP process, forecasting, annual budgeting, and general rate/length of stay/availability restrictions • Instrumental in the development and production of various revenue management reporting, including Group Pickup Manager tool, Airline/Railway Crew Evaluator, Full Year Detailed Report, and Rate Positioning tool • Accountable for the perpetual research, development, training, and implementation of improving yield management methodologies, revenue channels, and standards • Responsible for verifying monthly operational forecasts of each hotel to ensure accuracy using current market trends, year-over-year variances, group anomalies, and other historical/statistical tendencies
Jan 2003 - May 2008

Director of Revenue Management

Doubletree Hotel Spokane - City Center
• Directly responsible for profitability, inventory controls, rate modifications, & overall revenue maximization of the hotel through all booking channels, including the Global Distribution System networks • Developed, built, & published operational, monthly, rolling, and annual forecasts • Built & implemented selective sell guidelines and minimum acceptable rates for sales managers for the improvement of rate quoting & capitalizing on stay patterns for potential groups for up to five (5) years from arrival date • Traveled semi-annually to Hilton Reservations in Hemet, CA & Dallas, TX, to ensure reservation agents were appropriately selling guestrooms to both group & transient callers while following hotel policies and protocol * Routinely converted between 50-55% of reservation calls into actual reservations (industry average is 40%) • Directly managed one (1) Revenue Management Analyst/Administrator while indirectly managing twelve (12) Sales/Catering & Reservations department team members
Jun 2002 - Jan 2003

Front Office Supervisor

Hampton Inn - Spokane Airport
• Managed Front Office staff of eleven (11) individuals on various shifts and schedules • Administered the Accounts Receivable process for the hotel, managing over $300,000 in aging monies
Dec 2001 - May 2002

Project Manager

Comfort Inn Resort - Palm Springs
• Assigned by the corporate office to dually manage the Sales Department & Front Office teams on an interim basis to bring stability to the team & administer sales and operational standards • Built needed rapport with the Palm Springs Convention & Visitors Bureau as well as Chamber of Commerce • Developed pricing & rate strategies for seasonal/demand business, immediately bolstering the average rate by $4.50
May 1998 - May 2002

Front Office Manager

Best Western Pheasant Hill
• Accountable in supervising, managing, & scheduling guest service representatives • Provided legendary customer service to guests and clients • Responsible for managing both Accounts Payable & Accounts Receivable

Education

Education
2004 - 2007

B.S.

1999 - 2001

A.A.S.

1997 - 1999

A.A.

1994 - 1997

High School Diploma

Central Valley High School

Certifications

Certifications

eSales Certification

Hilton Hotels Corporation

Revenue Management University

Hilton Hotels Corporation

References

References

Duane Sunwold

Anne Thompson

Dean Feldmeier

Heather Munro