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Work experience

May 2015Feb 2016

Personal Banker I

First Niagara Bank  Inc 
  • Receive inbound service calls from existing and prospective clients, internal and external departments.  While interacting with customers, I was responsible for answering  inquiries, resolving issues, responding to customer requests, uncover and explore sales opportunities for additional products and services and make qualified sales referrals. Worked independently in servicing customers on a wide variety of products and services.  Also worked with various departments to reconcile customer issues while attempting to limit future occurrences
Aug 2014Apr 2015

Technical Service Support Rep

Time Warner Cable Inc 
  • Utilized company database systems “ICOMS” and “AAD” to setup new lines of services for customers. Performed a variety technical troubleshooting for phone, TV and high speed data product issues. Handled customer complaints efficiently, and issued and approved customer credits for existing issues, and processed customer payment. Setup customer payment arrangements and performed "soft" and "hard" service disconnections 
Aug 2013Aug 2014

Compliance Associate 

Delray Capital LLC.
  • Ensured debt collectors complied with industry ethics and Government guidelines. Trained new hires in proper collection practices and procedures. Tracked customer feedback through the review of incoming letters, emails, and phone calls and analytical data collected through outside reporting agencies
Sep 2009Aug 2013

Support Specialist I

Bank of America
  • Performed online and phone support assisting customers to resolve problems with online banking, mobile banking, and credit card purchases. Developed an intimate understanding with problem-solving techniques, the importance of building customer rapport, and the need to multitask effectively



B.A, Criminal Justice, Sociology 

SUNY at Brockport  Brockport, NY

A.Arts, Criminal Justice 

Erie Community College   Buffalo, NY 

Regents High School Diploma

Seneca Vocational High School   Buffalo, NY 



My experience in management has been fruitful. I have learned that organizations and departments must work in conjunction with each other, and this cooperation needs strong managers with clear visions, who are able to successfully motivate and communicate to their teams 


I have used numerous technical applications to assist me with daily work task. From billing, collections to banking. I have always mastered whatever application i'm tasked to deal with. These application included  AAD, Icoms, CollectionMax, Debtnet  and many other over the course of my work history 


Over the last decade in the job market, if it is one skill that I have honed it is communication. From negotiating repay schedules with clients, or troubleshooting technical application with Phone, Internet and Cable. Or dealing with frustrated and difficult clients. Communication is essential, and I have mastered it.