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Emanuela (Emma) Veraldi

Application to work with Sanity - Burnie


Detail-oriented, inquisitive, mature good communicator with great people skills and a passion for outstanding customer service. Computer literate, social media friendly, efficient, organised.


Attention to Detail

Having worked in both bookkeeping and food prep I know how important it is to pay attention to the task at hand. I am able to concentrate on minutiae for as long as necessary and I find cross referencing easy.  I am fastidious and at the same time can work quickly.

Fast Learner

It's essential to have a strong knowledge of the products and services on offer. I pride myself in learning as much as possible about them so that I can answer questions, or find the best item to fit the situation. Adaptability is essential in this fast developing environment and I enjoy the challenge of keeping up with it.

People Skills

I've worked in many industries and lived in a few countries. This has given me an appreciation and an ability to relate to, and cooperate with, people from all walks of life. I pride myself in my communication skills and I believe cooperation is often the best path to a solution.

Customer Service

I believe that the best way to serve a customer is to ask questions to find out what they want and have great product knowledge to match up their request with the right products.

All my previous jobs have had a very strong focus on dealing with customers and making them happy. I get a strong sense of satisfaction from turning a client's complaint into praise for the company and the way it gets handled.

Work experience

Sep 2014Present

Assistant Cheesemaker

Red Cow Dairy - Oldina

Making artisan cheese by hand, packaging produce, promoting and selling cheese.

Jun 2012Aug 2014

Tax Preparer

JAC's Accounting Services - Devonport

Interviewing clients and preparing tax returns for individuals / small businesses. Data entry, record keeping and BAS prep, extracting relevant info from source documents and various bookkeeping systems. Strong focus on both accuracy and speed.

I also worked for this business' New Norfolk branch for ~2 years in 2007-2008 (then my massage business became full time).

Dec 2006Jun 2012

Remedial Massage Therapist

Self Employed - Hobart

Running my own business as massage therapist entailed providing remedial (therapeutic) massage, dealing with clients both in person and over the phone / via email, maintaining accurate client records, maximising bookings, asking for repeat and new business. I also did my own bookkeeping, taxation, stocktake and re-ordering of products.

Jan 2006Oct 2006

Massage / Spa Therapist

Cradle Mountain Lodge Spa

Providing exceptional spa treatments to clients, answering the telephone, taking bookings, helping with stock control, upselling treatments and products.

Creating and maintaining a nurturing, relaxing atmosphere at all times.

Jan 2003Dec 2005

Rental Salesperson

Autorent Hertz Tasmania

Organising car rentals, helping with coordinating vehicles, providing excellent customer service both in person and over the telephone. This job offered great customer service training including complaint management and conflict resolution.

Oct 2001Dec 2002

Call Centre Rep - Inbound

Skilled / Telstra - Burnie

Providing Telstra Call Connect service and Directory Assistance. This job also had a very strong customer service focus, with complaint resolution training. 

Jun 2001Oct 2001

Tax Preparer

H&R Block - Burnie

Interviewing clients and preparing individual tax returns. This job was for tax season only but I have been back on and off as a casual over the years.

Jun 1995Apr 2000

Hotel Receptionist

Hotel Naonis - Italy

Started as receptionist but ended up working in all areas of the Hotel from the breakfast restaurant to the room cleaning. This was my first real job back in Italy, I quit because I moved to Australia.


Jan 2005Dec 2005

Remedial Massage Therapist

Aus College of Massage

Cert IV in Massage and Diploma in Remedial Massage.

Feb 2001Jun 2001

H&R Block Tax Prep Course

H&R Block

Top grades from this course allowed me to be employed with H&R Block. The trainer ended up hiring me later on, to work for her own business.


Diploma in Tourism

F. Flora - Italy

Studied all areas related to working in tourism, basic accounting and marketing, computer literacy, 2 languages (english and german, plus italian my native language), history of the arts, geography, psychology and customer relations.