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Jeffrey Thompson

Grand Canyon University Student

Summary

After six and half years in the U.S. Army, I attended Universal Technical Institute. Before graduating from UTI through the Finish First program, I started my career with Freightliner of Arizona, as a diesel technician. After three and a half years as a technician, I transitioned into the warranty department. The knowledge I learn as a technician, gave me a great deal of information to grow in my warranty position.  While I also enjoy the  challenge of claim processing and recovery. The area of my job that I have found to give me the most growth, has been the interactions with our customer base. Working with customers to understand their needs, then utilizing my knowledge to find a solution, is very rewarding. I feel that my customer service skills are an asset to the warranty department.

Work History

20152016

Warranty Administrator

RWC Group International

As a member of the warranty group, I was responsible for administering all agreed warranty claims, retail invoices, and dealing with invoice queries and customer complaints. My primary responsibilities are to maintain tracking and reporting of warranty claims, parts, and vendor recovery. When needed I assist the warranty department with other duties as required

20122015

Lead, Warranty Administrator

Freightliner of Arizona

As the Lead, Warranty Administrator, I was responsible for processing claims for our customers and various dealership locations. I serve as a liaison between customers and  our company. While utilizing my training to determine the level of eligibility for parts and labor. I also interact with vendors to recover warranty dollars and negotiate disputed claims. I code and reconcile variances on credit memos from various vendors as they relate to the warranty claims. My primary responsibilities are to maintain tracking and reporting of warranty claims, parts, and vendor recovery. When needed I assist the warranty department with other duties as required.

20092012

Diesel Technician

Freightliner Of Arizona

As a diesel technician, I correct vehicle deficiencies by removing, repairing, adjusting,
overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, parts, or systems. 

20032009

Petroleum Supply Specialist (92F)

US Army Garrison, Fort Carson, CO and Reserve, Mesa, AZ

Petroleum supply specialists are primarily responsible for supervising and managing the
reception, storage and shipping of bulk or packaged petroleum-based products. Receive and stock bulk and package products. Issue and dispense bulk fuels and water from storage and distribution facilities to using units. Select and submit samples to laboratory for testing. Perform petroleum and water accounting duties. 

Education

2014Current

Bachelor of Science in Business Management

Grand Canyon Universtity

Dean's List 2014 - 2015 

20092010

Associates of Occupational Studies

Universal Technical Institute

National Honor Society in the Applied Arts, 2009