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  • Proven ability to increase sales and profitability in both new and existing accounts.
  • Proficient at developing and implementing innovative sales and marketing strategies.
  • Strong initiative for expanding new territories and cultivating enterprise accounts.
  • Skilled in preparing and conducting quarterly business reviews.
  • Excellent customer service and client retention standards.
  • Technically knowledgeable, experience with Ariba, SAP, PeopleSoft, and
  • Strength in assessing customer information and developing solutions based on needs.
  • Advanced skills in communicating with customers and all levels of management.
  • Experience in cost analysis for customers to develop an ROI model for proposed solutions.
  • Ability to forecast sales revenue and margin accurately on a quarterly and annual basis

Work experience

Jan 2011Present

Strategic Account Manager

Staples Advantage
  • Manage a book of business exceeding $16 million in annual revenue.Responsible for fourteen enterprise accounts.
  • Consistently exceeds annual sales and margin budget.Finished 2011 at 113% of sales budget and 112% of my net margin budget.
  • Expanded the technology business with The Regus Group from $300,000 in 2009 to over $2.2 million in 2011.
  • Successfully renewed Dollar Thrifty Automotive Group to a new three year contract while increasing the profitability of the program.
  • Renewed Baker Hughes to a new three year agreement while expanding the scope of the program resulting in an additional $1.5 million in sales revenue.
Mar 2005Jan 2011

Account Manager

Staples Advantage
  • Managed an account portfolio exceeding $6 million in annual revenue.Responsible for seven master accounts.
  • Consistently increase net profitability for assigned master accounts.In 2009 increased overall net profit rate by 281bps resulting in 20.4% year over year growth in net profit dollars.
  • Earned over $300,000 in Staples Technology Solutions business with The Regus Group during the last quarter of fiscal 2009.
  • Successfully implemented a DVD replication program for Siemens PLM resulting in over $115,000 in annual sales during fiscal 2009.
  • Successfully managed two master account implementations: Collective Brands and Ralcorp Holdings.Ralcorp Holdings required Ariba punchout implementation.
  • Partnered with Staples Global to implement a Canadian office supply solution for Bunge North America and Ralcorp Holdings.
Oct 2002Dec 2004

Account Manager

FedEx Kinkos
  • Managed an account base valued at $1 million in annual revenue.Responsible for 40 accounts across an eight-branch territory.Final performance in 2004 exceeded 132% of budget.
  • During fiscal year 2003, managed a $700 thousand portfolio of accounts while exceeding 106% of budget.Closed and implemented the first custom document management solution in the district.
  • Awarded “Highest Percentage to Plan” for June 2004 for achieving 195% of plan and “Highest Revenue for an Account Manager” for first quarter 2004 for attaining $300,000 in sales revenue.
Nov 2001Oct 2002

Major Accounts Executive

  • Managed an account base valued at $5 million dollars in revenue and was responsible for protecting and growing business.Revenue growth objective performance for 2002 exceeded 109%.
  • Generated new revenue by planning and executing complex/emerging technical sales and ensuring client satisfaction.Worked closely with technical sales engineers to develop complex solutions.