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Summary

I am hard working, passionate about business and driven by achievement. I embrace uncertainty with a can-do attitude and strive to find creative solutions to most challenges. My strongest assets are the ability to learn quickly, deliver results and find creative solutions by thinking outside the box. On my last job, Front Desk at the Boat Hotel in Scotland, UK, I managed to turn all front-desk and reservations department-related operations paperless. As a result, the hotel not only reduced greatly the costs with paper and toners, but productivity and efficiency were highly increased. Since leaving my previous job, I started a small web retail business, Deals Express Ltd (991 8674) which I plan to run on my free time. 

Education

Sep 2011Nov 2014

Hotel Management and Administration

Estoril Higher Institute for Hotel and Tourism Studies  

I hold a Business Administration Degree in Hospitality. The main taught subjects were related to business and administration, such as Marketing, Sales, Commercial Management, Accounting, Human Resources, Finance, Organizational Behavior, along with subjects related to the hotel industry, such as Food and Beverage Management and Rooms Management.

Work History

May 2015Sep 2015

Front Desk 

Boat Hotel, Scotland, UK 

Cosy and busy 34-room hotel in beautiful Northern Scotland. Main duties and responsibilities:

  • Checking guests in and out;
  • Answer email and telephone inquiries; 
  • Book rooms into the PMS for the guests;
  • Answer and organize group bookings; 
  • Ensure a smooth communication with other departments and provide all necessary information and reports;
  • Assist the General Manager with administrative tasks,
  • help other departments with other tasks if required.  

http://www.boathotel.co.uk +44 1479 831258

Jun 2014Nov 2014

Rooms Intern 

Ritz-Carlton Abama, Tenerife, Spain

In my six months internship at the Ritz-Carlton Abama, a five star, luxury resort with 477 rooms in the Island of Tenerife, Spain, I had the opportunity to work as a Front Desk Agent and as a Housekeeping Supervisor. Main duties and responsibilities: 

  • Welcome the arriving guests with a genuine smile and engage with them during the check-in;
  • Engage with guests in the lobby area and try to find out any subtle preference that may lead to guest satisfaction;
  • Handle complaints and solve problems that guests may experience during their stay;
  • Take decisions that positively impact the guest’s satisfaction;
  • Assist the guests with any needs or preferences they may have;
  • Handle inter-departmental calls and answer e-mails and inquiries about the hotel;
  • Clean the rooms and public areas of the hotel within extensive and rigorous Ritz-Carlton quality standards;
  • Inspect cleaned rooms and decide if the cleaning complies with the standards;
  • Supervise and motivate housekeeping staff to follow the cleaning standards.

http://www.ritzcarlton.com/en/Properties/Abama/Default.htm

Mar 2013May 2013

F&B Intern

Grande Real Villa Itália, Cascais, Portugal 

Grande Real Villa Itália is a five star luxury hotel located in the Portuguese Riviera. I did my first internship in this hotel, in the F&B division, working in the Restaurant, Bar, Events and Room Service departments. My main responsibilities were:

  • Welcome and greet the guests arriving at the restaurant, help them have a seat and take their orders;
  • Serve food and beverages within service standards leading to the guest's satisfaction;
  • Verify, inspect and clean-up restaurant and bar material in order to ensure quality of service;
  • Prepare and serve simple drinks, cocktails and coffee drinks at the bar;
  • Engage with guests in order to ensure satisfaction with the food and service.

http://www.granderealvillaitaliahotel.com

Apr 2008Sep 2011

Tour Guide

Casa de Mateus Foundation, Vila Real, Portugal

I worked as a tour guide at Palácio de Mateus, an 18th century Baroque style house, now turned one of Portugal's most visited private museums. My role was to guide visitors through the museum, describing its historical and cultural importance. I held tours in English, Portuguese and Spanish.   

http://www.casademateus.com/fund_ing.htm

Skills and Competences 

  • Communication skills - I listen carefully and patiently and communicate clearly and effectively both verbally and in writing;
  • Planning and organizational skills - I am driven by results, having exemplary planning and organizational skills along with being detail oriented;
  • Computer-literate and internet-savvy - I have an extensive software proficiency, covering a wide variety of applications, browsers, email, spreadsheets, etc. 
  • Flexibility - although I prefer to fully focus on one task at a time, I am a team player and can thrive in environments requiring multitasking and ability to prioritize multiple projects;
  • Cultural sensitivity - after working in different countries and with people from culturally diverse backgrounds, I can easily build rapport in a multicultural environment;
  • Positive attitude - I have a can-do attitude and bring energy and passion to the workplace.

Other skills  

  • I speak English fluently, Portuguese and Romanian as a native, and Spanish on an intermediate level;
  • Online advertising - I used AdWords to promote several online projects;
  • Social Media and online promotion - I am currently helping a group of budding entrepreneur friends, promoting their crowdfunding campaign on Indiegogo. www.indiegogo.com/projects/bota-abaixo-the-drinking-card-game;
  • Proficient with Property Management Software, such as Opera or Itesso and Photoshop;

Certifications

Nov 2015Present

Google AdWords 

Google Partners

I am a certified Google AdWords Partner, which means I've passed multiple exams that assess my product expertise, and Google has recognized me as qualified to help grow organizations on the web using Google AdWords. You can access my public profile by clicking on the link right on the first line.