Interest

Golf & skiing

Director/Trustee Banbury Citizens Advice Bureau

Raised in excess £100k for industry charity

Summary

A Business Leader with extensive experience in Operational and Supply Chain Management in both B2B and B2C environments. Experienced in strategy formulation and implementation, P&L, client relationship management, establishing performance management frameworks, change management, cost reductions, continuous improvement, multi-site operations, multi-drop distribution, best practice implementation, leading large teams, trade union negotiation, developing and implementing new business strategies.

Work History

Work History
Apr 2007 - Present

Managing Director

Worth Protecting

Producing practical and bespoke Business Continuity Plans which deliver business benefits e.g. financial (reduced insurance premiums), improved management of the supply chain, enhanced image, and competitive advantage.

Jul 2005 - Mar 2007

Supply Chain Director

Dawson News

Reporting to the Managing Director responsibilities included managing a £50m P&L budget, £3m capital budget and four direct reports to oversee 2,000 staff and 500 subcontractors across 30 sites, delivering to 13,000 customers per day (3,500 multiples, 9,500 independents) via 900 routes.

·      Responsible for the operational and customer service strategic plan.

·      Led a step change in operational performance by providing both fresh leadership and management      support after assessing team performance, clearing out bottlenecks, and resolving frustrations.

·      Delivered KPI performance in excess of 99.5% and within cost budget after setting up early warning systems of potential shortfalls, ensuring an emphasis on delivery of the KPIs, and regularly evaluating team performance both collectively and as individuals.

·      Managed operational and service performance along with client interface for 10 multi-million pound contracts.

·      Saved £500k in the 2006/2007 fiscal year after specifying and obtaining full commitment from the Regional Team for a productivity system, which promoted multi-site best practice.

·      Rescued an inherited Track and Trace system that was not delivering benefits to either the customer or the business by agreeing additional development to ensure the subsequent roll out was seamless and delivered more than the original predicted benefits.

·      Developed a succession plan for senior operational positions including provision for individual career planning and development.

·      Implemented a performance management framework linked to remuneration to enhance operational focus on service, financial delivery, and corporate governance including H&S and employment legislation.

·      Negotiated with Trade Unions.

2000 - 2005

Managing Director

Dawson Marketing Services
Responsible for delivering sales, profit, and cash generation targets for a business providing offering storage, pick & pack, fulfilment, mailing, call centre, data management and distribution services to wide range of customers (including TUI, Woolworths, WeightWatchers,Vauxhall Motors, Barclaycard and Barnardos) to support their marketing plans.
1986 - 2000

Operations Director

Dawson News
Led the regional operations team to ensure that cost, customer satisfaction and productivity targets within a multi site fast moving distribution business were met.

Education

Education
2008 - Present

Certificate in Business studies

Open University

Distinction

1972 - 1976

Portchester School

Skills

Skills

Leadership

Business Development & CRM

P&L Management

Contract Negotiation & Management

Multi-site, multi-drop Operations Management