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Robert Burns

Executive Information Technology Leader

Summary

Strategic executive with over 20 years’ experience leading teams in the creation and deployment of scalable network and system solutions for fast-growing global companies.

Demonstrated leadership of large, cross-functioning teams to implement standards, procedures and processes that improve business technology.  Excel in delivering high return on technology investments. 

Work History

20052016

Chief Information Officer 

AKQA

Manage and lead the information technology departments and infrastructure for a global interactive marketing agency.

  • Oversee IT team and strategic roadmap in 14 offices, globally. NA, EMEA, LAC and APAC.
  • Provide long-term IT strategy and planning to CEO and CFO with company growth forecasts and objectives in mind.
  • Responsible for all aspects of IT and Data Center departments, including forecasting,  budgeting, staffing, and benchmarking.
  • Author policies and procedures and optimization programs.
  • Cut licensing costs with strategic forecasts and negotiations for enterprise-level agreements.
20022005

Director, Information Technology 

E-Centives
  • Directed and managed IT department across multiple offices.
  • Planned and implemented office and data center moves, including inventory and space planning, network integration, installations, training, troubleshooting and 24/7 support.
  • Consolidated disparate network systems into centralized function.
20012002

Director, Information Technology 

The Mckenna Group
  • Planned and administered the overall policies and goals for the IT department, across multiple offices.
  • Sourced and implemented CRM technology, which led to reduction in support calls and increased customer satisfaction.
  • Implemented VOIP, reduced existing infrastructure costs by 30%.
20002001

Director, Information Technology 

 iWear
  • Designed, developed and built an IT infrastructure for a rapidly growing multi-site Internet startup.
  • Set up US based call center to support retail and end-user sales.
19982000

Manager, Information Technology 

USWeb/CKS
  • Managed IT for corporate headquarters through three acquisitions and five office moves.
  • Supported technology investments and implementations for fast growing global agency. 300 employees to 8000 in 24 months.
19971998

EDI Support Engineer                                                                   

Byer California
  • Implemented and oversaw general operations and maintenance of legacy systems.
  • Authored all technical documentation for EDI operations

Education

BBA Information Technology 

Golden Gate University