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Summary

Specialties

Mass Media Communications, video editing, audio editing, script writing, story writing, news, film, music

Sports Journalist Salisbury University

Educational Institution; Higher Education industry

January 2011 – Present (4 months)

As part of a class, my beat is Salisbury University's Men's and Women's Lacrosse teams. I am to produce 3 sports related news packages, and follow these teams for the remainder of the season. I'm also keeping up a sports related blog which is for me to give my own opinion of what's happening in the sports world.

News Reporter Salisbury University

Educational Institution; Higher Education industry

September 2010 – December 2010 (4 months)

As part of a class, I produced 3 news packages and 1 short documentary about various topics that pertain to the Salisbury area. These news packages were used as part of a show entitled, Salisbury U, which aired on SU TV(Salisbury University Television) and PAC-14; The public access channel in Salisbury, MD

Work experience

2015-07

Technical Support Advisor

Apple Inc
Technical Support Advisor|.| Solves technical issues and repair requests with Apple mac OS computers, iOS devices, and Beats by Dre headphones and speakers. Resolves billing issues related to the Apple iTunes Store. Works to keeps clients engaged, and well informed during support conversations while constantly looking for education opportunities for clients. Works individually and part of a team to meet monthly goals set by management. Effectively assists multiple clients simultaneously via online chat. Acts as a team resource for tips and tricks Finished in top 5% in metrics for Tech support advisors in the same organization for Q2 2016 Effectively communicates via phone with clients.
2011-102015-06

Sales Representative

T-Mobile & Verizon Wireless|
Sales Representative| Provided consultative sales service for both consumer and small business accounts. Met a monthly sales quota for new lines of service, new device purchases, and accessory sales. Provided customer service in line with the companies' visions of how customers are to be treated.

Education

B.A

Salisbury University

Major: Mass Communication

Minor: Music

Skills

Microsoft Office Suite
Adobe Photoshop
Adobe Audition
Saxophone
Audacity
Avid Media Composer
Pro Tools
FInal Cut Pro
Video editing, and compositing.  Mostly news stories.