Mar 2008 - Present
Jan 2006 - Present
Firefighter / Assistant Training Officer
Inver Grove Heights Fire Deparment
Provide leadership and resources for teams of firefighters in the coordination and execution of training drills in the assigned area of responsibility. These duties carried out in a positive manner with the priority on safety and maximum benefit from our team training investment.
Apr 2002 - Mar 2008
Planned, coordinated, and directed IT related activities, as well as provided administrative direction and support for daily operational activities of the IT department. Developed operational processes and standards, develop and review long range business and IT goals, and also responsible for short range plans and activities. Demonstrated leadership in staff management and development. Assign and review the work of employees including performance reviews.
Jun 2000 - Apr 2002
Time Warner - Roadrunner
Responsible for troubleshooting high-end technical support related issues and providing customer service to Residential and Commercial Class High Speed Data, and Video customers. Troubleshoot connectivity, DHCP, RF, modems, routers, email delivery platforms, PC/client hardware/software configurations, domain issues, DNS problems, and web hosting while providing exemplary customer education.
Dec 1995 - Jun 2000
Supervisor / IT Support
First Student (formerly Ryder)
Responsible for daily supervision of bus route operations and operators in the safe and timely completion of regularly scheduled bus routes and schedules. Oversee Assigned allocated substitute bus operators to routes. Monitored bus operator and other staff performance, including counseling, performance reviews, and first level disciplinary and grievance actions. Communicated with individuals and units within and outside of the school system (school staff, parents, County and State road agencies) regarding bus transportation activities and issues. Development and participation in training and safety programs.
Dakota County Incident Management Team - Technical Lead
Dakota County Special Operations Team - Member