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TECHNICAL SKILLS Windows (2000/NT/XP/Vista) • Support end users with various troubleshooting issues • Diagnose and remedy spyware, virus or other software issues related to the operating system • Assist with networking and connectivity issues with a wired or wireless network using a hub, router, switch, server or other networking hardware • Install basic pc hardware, such as hard drives & internal cards • Registered as a Microsoft Partner Macintosh (Tiger/Lepoard) • Support end users with various troubleshooting issues • Proficient in Microsoft Office 2008, Apple Remote Desktop, and various other software packages Software Skills • Adobe – Photoshop, Dreamweaver, After Effects, Premiere, Illustrator, Encore, Audition • Microsoft – Office (XP/2003/2007), OneNote, Front Page, Small Business Server, Exchange, Small Business Accounting, Mapping Software, Virtual PC, SharePoint • Internet – Firefox, Internet Explorer (6/7), Flock, Safari, RSS, VPN, Remote PC Software • I am a fast learner and am able to become proficient quickly Networking • TCP/IP, LAN/WAN, VLAN • Sonicwall • Active directory, Exchange, Microsoft Servers • Google hosted application setup and maintenance • Windows Live hosted email setup and maintenance

Work experience

Jan 2001Present


Tiede Technology Consulting

Freelance Technology Consultant

Feb 2008Nov 2009

Support Representative


Provided technical support to our clients. Troubleshoot networking, email and other technical related issues.


Input/Appointment Clerk

Werner Enterprises


Jim Buchanan