TECHNICAL SKILLS Windows (2000/NT/XP/Vista) • Support end users with various troubleshooting issues • Diagnose and remedy spyware, virus or other software issues related to the operating system • Assist with networking and connectivity issues with a wired or wireless network using a hub, router, switch, server or other networking hardware • Install basic pc hardware, such as hard drives & internal cards • Registered as a Microsoft Partner Macintosh (Tiger/Lepoard) • Support end users with various troubleshooting issues • Proficient in Microsoft Office 2008, Apple Remote Desktop, and various other software packages Software Skills • Adobe – Photoshop, Dreamweaver, After Effects, Premiere, Illustrator, Encore, Audition • Microsoft – Office (XP/2003/2007), OneNote, Front Page, Small Business Server, Exchange, Small Business Accounting, Mapping Software, Virtual PC, SharePoint • Internet – Firefox, Internet Explorer (6/7), Flock, Safari, RSS, VPN, Remote PC Software • I am a fast learner and am able to become proficient quickly Networking • TCP/IP, LAN/WAN, VLAN • Sonicwall • Active directory, Exchange, Microsoft Servers • Google hosted application setup and maintenance • Windows Live hosted email setup and maintenance

Work experience

Work experience
Jan 2001 - Present


Tiede Technology Consulting

Freelance Technology Consultant

Feb 2008 - Nov 2009

Support Representative


Provided technical support to our clients. Troubleshoot networking, email and other technical related issues.

2001 - 2002

Input/Appointment Clerk

Werner Enterprises


2004 - 2009