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Summary of Qualifications

Effective in building strong customer relationships.
Ability to deliver consistently high levels of customer service.
Possession of strong critical thinking and problem solving skills.
Excellent oral and written communication skills; Bilingual in English and Spanish.


Aug 2012May 2014


Estrella Mountain Community College

Associate in Business - General Requirements

Associate in Applied Science - Organizational Management

Certificate of Completion - Organizational Leadership


Mar 2015

Insurance Licenses

Casualty, Accident/Health, Life, and Property Produce

Work experience

Oct 2013Present


Cash Time Loan Centers

·         Supervised up to, but not limited to three receptionists/cashiers.

·         Kept track of inventory and placed orders for all office supplies and toners.

·         Trained new employees for multiple locations and different positions.

Jun 2012Aug 2012


State Farm Insurance

·         Demonstrated product knowledge in order to sell and up sell to customers.

·         Scheduled appointments with prospective customers to offer insurance and bank products.

·         Set up tables at stores and special events to market our products to new customers. 

Feb 2012Jun 2012

Account Manager

Cash Time Loan Centers

·         Took inbound sales calls and made follow up calls to potential customers.

·         Discussed the terms and requirements for the loan that best fit the customer’s need.

·         Imputed customer’s data and completed loans for qualified individuals.

Sep 2007Aug 2008


Cash Time Loan Centers

·         Scheduled and conducted interviews for eligible applicants.

·         Covered shifts for receptionist, loan officers, and collectors when needed.

·         Created Microsoft Excel spreadsheets for balancing and keeping record of insurance and titles.

Apr 2007Sep 2007


State Farm Insurance

·         Created lists of leads, cold-called, and conducted insurance quotes over the phone.

·         Scheduled appointments to review customer’s finances and insurance needs.

·         Emphasized product’s features and benefits while discussing terms and prices.

Aug 2006Apr 2007


Cash Time Loan Centers

·         Greeted and assisted walk-in customers while directing incoming calls from a total of 12 lines. 

·         Accepted and recorded payments in cash, check, debit, MoneyGram and money order form.

·         Created, labeled, and organized file folders.