A dynamic, result-oriented and proactive IT leader with 13 years of accumulated experience in IT transformations, process improvements and service establishments. Proven record of enhancing company savings on IT infrastructure. Strategic IT development and team establishments with diverse expertise of IT networking, security, cloud computing and mobile technologies. Established and solidified relationships with customers, team members and strategic business partners to fortify savings on technology infrastructure. Recognised for effectively managing full project lifecycle, initiating new processes and strengthening focus. An influential Manager skilled at enhancing team performance with continuous support and mentorship. Proven ability of using technology to drive businesses meet targets and deliver excellence.

Key Skills & Competencies


    ♦ Project Management ♦ Business Transformation ♦ Client Engagement ♦ CRM ♦ Strategic & Tactical Planning ♦ ERP ♦ Networking ♦ Cloud computing ♦ Virtualisation ♦ Integration & Automation ♦ Budgeting & Forecasting ♦ Negotiation ♦ VOIP & Mobile Technologies ♦ Communication ♦  Team Leadership ♦ Contract Negotiations♦ Risk Management.


    ♦Management skills supported with formal qualifications ♦ Good customer focus, attitude and excellent interpersonal skills ♦ Negotiating with contractors and suppliers for materials and services ♦ A thorough understanding of generic Project Life Cycle management controls.


    ♦Managing IT projects and driving project team from start through to completion ♦ Coordinating multidisciplinary global project teams to deliver Technology projects of varying size and complexity, focusing specifically on software projects ♦ Creating and maintaining project plans, budgets and forecasts. 

Professional Experience

Work experience

Group IT Manager

Jan 2014 - Present

Group Head of Information Technology and security. Reporting to the Chief Technology Officer with responsibility for IS & IT operations.

  • Successfully planned and launched company’s first IT department,
  • Effectively reviewing multi-site IT and Security infrastructure to be extremely robust, reliable, secure and scalable, and managing the roadmap, structure, helpdesk, processes and policies.
  • Delivered VOIP system across 3 offices in 2 different continents with an overall saving of £30k yearly.
  • Ensuring systems are secure with formal audits introduced along with penetration testing and proactive monitoring, also ensured continuous improvements via various innovation changes.
  • Designed IT Strategies in line with Corporate Strategies, facilitating growth and aligning IT with the rest of the business.
  • Meticulously restructured company’s licensing using optimised software solutions with 25% cost benefit, also Saved £20k per annum right sourcing non business critical services.
  • Introduced cloud based services, enabling staff to work from any location and optimised costs, resulting in a saving of £560k annually.

IT Systems Analyst

Aug 2011 - Dec 2013

Project Manager, maintaining a good rapport with the team and assisted IT managers in the daily activities of the IT department.

  • Analysed, recognised and selected systems and solutions to meet KPM UK’s business requirements.
  • Developed automated manufacturing processes and SOPs boosting productivity by 150% and significantly reducing wastage.
  • Researched extensively and identified SLA’s, policies and security network establishments to avoid breach of IT infrastructure of the company.
  • Implemented and supervised the transition of conferencing services, which was adopted by the parent company in Japan, resulting in overall cost savings of £400K and improved collaboration.
  • Adapted diverse IT strategies that would boost performance and save costs on operations of the company, also Attained consistent 99.9% up time by implementing fault tolerance plans.

Senior IT Technician

University college falmouth
Jul 2009 - Jul 2011

Incident Manager for all priority incidents and continuing BAU operations as per Service Level Agreements.

  • Improved and maintained minimal closure time with a maximum downtime of 5 minutes for all major incidents, also Implemented and monitored all software-licensing and servers.
  • Managed and supported all IT infrastructure and security through installation, testing and software management, also Evaluated and implemented: cost effective and quality licensed software.
  • Entrusted with the responsibility of Single Point of Contact (SPOC) for all key Stakeholders.
  • Created and maintained accurate documentation for implemented IT processes, services and disaster recovery procedures, also Analysed, recommended and administered security process improvement.

Project Manager

Nov 2002 - Jun 2009

Performed project management, helpdesk and training management. Responsible for the implementation & management of a new CRM system managing the roadmap, structure, helpdesk, processes and policies.

  • Directed, Implemented and managed a multi- million pound complex Oracle based system leading on time managing a team of 10.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
  • Championed the introduction of a web-based system with touch screen kiosk in strategic areas for mass usage.
  • Managed vendor relationships, agreements and project management of corrective actions to drive improvements
  • Mentored and coached IT team to efficiently resolve complex incidents with an overall response time of under 15 minutes, and designed best practice guides to include frequently asked questions

Professional Certifications

  • ITIL foundation | CompTIA A+ | Network + | MCSE |Oracle CRM on demand Certified Specialist
  • Institute of Leadership and Management (ILM) level three (3) in Management
  • Institute of Leadership and Management (ILM) level three (3) in Leadership