Senior operations executive delivering strategy, business process and technology results to over 200 clients globally in the technology, financial services and telecommunications industries. Leadership in operations, talent development, CRM thought leadership and business development serving Fortune 1000 and SMB clients. Success driven from ability to quickly analyze key business drivers, develop growth strategies and execute to produce bottom line results. Managed revenue to $180M; staff to 30.
- Revamped product scope and sales force focus, increasing value-added services revenues 67% for NICE.
- Created services portfolio catapulting Deloitte eCustomer pipeline from $2M to $50M.
- Expanded eLoyalty services portfolio, generating first-year incremental revenues of $20M.
- Provided MCI new post-acquisition sales/customer service business model, boosting annualized sales 26%.
Key Skills: Business Startup / CRM / Business Process Improvement / Practice Management / Service Portfolio Development / P&L / Call Centers / IT / Executive Account Management / International / VRM / Though Leadership / Negotiations / Business Development
MBA, Finance, Rutgers University. BA, Economics, University of New Hampshire.