I have been in leadership roles and a part of dramatic team and financial success in information systems and deployment of new technologies and processes throughout my years of experience. I have demonstrated an ability to build and develop creative and skilled technology teams and achieve exceptional business results in compressed timeframes. My current responsibilities include field operations, customer relationship management, field services, and systems installation at a mid-sized storage area networking company.
Nov 2001 - Present
Sr. Director of Field Operations
Responsible for installation and field services for storage area network systems with 3,000 systems installed in 45 major US markets and 5 Canadian markets. Managing a team of 22 Field Engineers and 2 Managers with an annual budget plan of approximately $5 million, in addition to a third-party maintenance provider program to assist with global coverage.
Feb 2007 - Nov 2007
Sr. Director of Operations
Daticon (a Xiotech company)
A 10-month assignment in a leadership role for the customer services, operations, and IT teams. This operation is in Norwich, CT. Successfully reduced expenses and introduced new technology tools and processes improving IT and Service results.
May 2000 - Nov 2001
Vice President of Technology
Directing the efforts of a development team for a supply chain management application specifically tailored to the printing industry and related products. Responsible for requirements definition, project management, and release cycles in addition to development schedules and execution.
Feb 1999 - May 2000
Ontrack Data International
Jul 1998 - Feb 1999
Director of Technology Operations
On Hand Network
Director of technology and software development for start-up Internet company.