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Skill Highlights

  • Staff and Volunteer Management and Training
  • Project Management
  • Client Relationship Building and Maintenance
  • Front of House Management
  • Systems Optimization
  • Inside and Outside Sales
  • Microsoft Office
  • Inventory Control and Management

Work History

June 2016Present

Box Office Manager

Atlantic Theater Company
  • Stand as the customer facing end of the Atlantic Theater's General Management Team; ensure that theater-goers experience premium service at this off-Broadway venue.
  • Help to ensure that the 199 seat house is full for every performance.
  • Balance the need for tickets to be available for VIPs without allowing seats to go unsold.
  • Complete daily reports for to other staff about ticketing sales and trends; make recommendations based on these trends about pricing strategies.
  • Maintain physical appearance of theater.
  • Schedule and train volunteers to assist as ushers during with 8 weekly performances.
Nov 2012June 2016

Lead Account Manager

SmartTix Entertainment
  • Managed on-site physical inventory and coordinated equipment rental and shipping.
  • Trained and manage our internal customer support team.
  • Developed incentive programs for call center team to maximize value from those positions as well as keep part time staff engaged.
  • Primary contact for the company’s most valuable clients, deepening relationships as well as translating their needs into software development goals.
  • Built and coordinated software testing to support development.
  • Consulted with clients to optimize box office procedures and develop pricing strategies to maximize revenue.
  • Managed marketing services and drove sales in a positive direction. Conceptualized and implemented a variable pricing strategy that increased profits with its introduction.

Volunteer Experience

2013Present

League Organizer

Disc NY
  • Run leagues in both the spring and fall, each with more than 150 adult participants. These leagues are the primary funding source for youth Ultimate (frisbee) in New York City.
  • Work within city bureaucracy to acquire field space to run these leagues.
  • Manage a group of volunteer captains to ensure leagues run smoothly.
  • Plan end of year parties to thank both volunteers and players.

Education

2009

B.A in Political Science and American History

The College of Wooster