Lead Account Manager
- Train and manage our internal customer support team
- Developed incentive programs for call center team to maximize value from those positions as well as keep part time staff engaged.
- .Primary contact for the company’s most valuable clients, deepening relationships as well as translating their needs into software development goals.
- Build and coordinate software testing to support development.
- Consult with clients to optimize box office procedures and develop pricing strategies to maximize revenue.
- Manage marketing services and drive sales in a positive direction. Conceptualized and implemented a variable pricing strategy that increased profits with its introduction.
- Manage on-site physical inventory and coordinate equipment rental and shipping.