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Work experience

Jan 2015Present

Technical Support Representative


As technical support representative we deliver service and support to end customers. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; diagnose and resolve technical hardware and software issues involving internet connectivity, email and email clients. Stay current with system information, changes and updates

Jun 2014Oct 2014

Quality Assurance Analyst

411 Locals

Quality assurance monitor phone calls to ensure representatives are following the organization’s protocols. Areas we focus on includes voice quality and product knowledge, as well as whether representatives stick to their training scripts. We also check to see if a customer is satisfied with the results of the interaction, and end calls in a friendly and professional way.

Jul 2013May 2014

Customer Service Representative

Jun 2010Jul 2013

Customer Service Representative

Aegis People Support

Customer service representative attracts potential customers by answering questions about the service, offering suggestions on other services, keeping  and updating customer records and account information. Resolves product or service problems by clarifying the customer's complaint and expediting correction and adjustments.

Apr 2008Nov 2008

Sales Representative

Six Eleven Contact Center

As a sales representative in a lead generation account I have to meet my daily quota by encouraging buying customers to to purchase the product.

Jan 2007Mar 2008

Assistant Team Leader

Web Designs Ltd.

Assist supervisor in coaching and developing agents and the performance of their duties. Assist supervisor in maintaining performance metrics. Monitor and coach employees‚ capabilities and performance. Resolve escalated customer calls and coordinate with other departments. Monitor and resolve problem orders and report system problems. 


Jun 2006Mar 2007

Bachelor of Science in Nursing

Mindanao Medical Foundation College
Jun 2003Mar 2006

Bachelor of Science in Nursing

Saint Mary's College