As technical support representative we deliver service and support to end customers. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; diagnose and resolve technical hardware and software issues involving internet connectivity, email and email clients. Stay current with system information, changes and updates
Quality assurance monitor phone calls to ensure representatives are following the organization’s protocols. Areas we focus on includes voice quality and product knowledge, as well as whether representatives stick to their training scripts. We also check to see if a customer is satisfied with the results of the interaction, and end calls in a friendly and professional way.
Customer service representative attracts potential customers by answering questions about the service, offering suggestions on other services, keeping and updating customer records and account information. Resolves product or service problems by clarifying the customer's complaint and expediting correction and adjustments.
As a sales representative in a lead generation account I have to meet my daily quota by encouraging buying customers to to purchase the product.
Assist supervisor in coaching and developing agents and the performance of their duties. Assist supervisor in maintaining performance metrics. Monitor and coach employees‚ capabilities and performance. Resolve escalated customer calls and coordinate with other departments. Monitor and resolve problem orders and report system problems.