Bryan J. McGrail

Bryan J. McGrail

Work History

Work History

Teacher

Lighted Window Preschool

Co-teacher in the 2½; year-old classroom, provided tours to prospective families, and assisted with office duties. Planned and taught a weekly curriculum that focused on the development of the whole child.

Bagger/stocker

Ralphs Lighted Window Preschool

Lead bagger and assistant to the cashiers which resulted in great customer service.

Teacher

Knowledge Learning Corp

Lead teacher in the Pre-Kindergarten classroom and assisted in the opening of a new school.

Office Assistant

Paradise Ranch

As assistant to the Office Manager in which I provided help with answering phones, credit charges, invoices and receipts. Communicated effectively with customers about their pet’s health and stay at the ranch, which resulted in an increase in dog boarding.

Dec 2007 - Present

Genius

Apple

Currently a Genius at the Northridge Apple Store, taking technical appointments at the bar for both computers and mobile devices. Conducting triage, diagnosis and providing superlative customer service. Throughout my six years at Apple, I worked at three stores in multiple different positions. I taught many classes on small device certification which resulted in 13 participants passing my course. As a member of the Mentor Team I assist in educating my peers on new processes and updated information, resulting in the team to excel.

Executive Summary

Skilled and eager leader with five years of experience developing, implementing, and coordinating technical support for customers. Extensive experience in technical support for Apple products and training. Demonstrated ability to communicate effectively and efficiently with customers, peers and leaders to strategize new techniques for assisting customers in the store. Exceptional ability to build solid and productive relationships with customers, employees, and leaders through the use of strong communication skills and refined listening skills. 

Education

Education

Bachelors

University of La Verne
Apr 2013 - Present

MBA

University of Phoenix

Skills

Skills

ASSIST

Customer Service

Computers

Technical Support

Teaching

Certifications

Certifications

Apple Certified Macintosh Technician

Apple Inc.

Phi Delta Theta Member