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Work History

May 2010Jul 2012

Director of Operations

Literacy Connects

After a year as Director of Operations with Literacy for Life Coalition, participated in the successful merger of Literacy for Life (part of the Community Foundation for Southern Arizona) and 4 other not-for-profit organizations.

Accomplishments include:

  • Led the successful combination of 5 accounting systems into one QuickBooks system, with a consolidated $2 million budget, departmental budgets, processes, reporting and tracking
  • Participated in the successful combination of strategies, marketing, finance, budget, human resources, and information technology
  • Led the adoption of common standards, processes and tools, for email and calendaring for the entire merged organization

For further details, see my complete resume.

19962009

Call Center Management

Intuit, Inc.

Starting as a phone agent, promoted to Technical Lead, Supervisor, Group Supervisor, and Manager. Then I expanded my knowledge, learning project management, process excellence, change leadership, marketing procedures, and communications.

Accomplishments include:

  • Created and executed upon a strategic initiative to cross-sell and upsell services to current customers at the time of a service or support contact – resulting in $6.2 million in sales in FY 09
  • Led effort to map the end-to-end customer service and support experience, which drove massive support changes
  • As Call Center Manager, achieved 95% engagement score in annual employee survey

For further details, see my complete resume.

19821995

Vice President & Business Manager

Dental Prosthetics of Tucson, Inc

Learned dental lab business as a dental technician. Continued as a trainer and office manager and bookkeeper.

Accomplishments include:

  • Directed formulation of comprehensive employee policy manual
  • Produced and tracked $1.2 million annual budget
  • Implemented the first computerized scheduling, billing and accounting system

For further details, see my complete resume.

Education

Skills & Characteristics

Communication: Superior communications skills--written and verbal

Teamwork & Collaboration: A proven team builder

Coaching/Employee Engagement: Proven results in motivating employees

Practical Budgeting: A passion and a talent for building a comprehensive budget and managing to constraints

Visionary/Strategic Thinking:  Process Excellence (Six Sigma) training and process documentation capabilities

Adaptability/Change Leadership: Creative and able to find solutions and implement them

Appreciation for Diversity: Enriches work life and engenders diversity of thought

Entrepreneurial Spirit: Start-up, outside-the-box, innovative ideas that produce great results

Interest

  • People development/Coaching: Developing employees to their full potential
  • Hiking in Southern Arizona: Desert hikes in the winter; mountains in the summer
  • Amateur photography: This goes with hiking
  • Classical music: Tucson Symphony, UA Presents events, singing in the church choir
  • Health & fitness: Nutrition, hiking, biking and weight training
  • Cooking & Entertaining: A recreational activity, often on Saturday nights

Myers-Briggs ENFJ

ENFJ Type Description (2.4% of American Population):

Extroverted feeling types seek continuity through harmonious relationships and collective values. They excel at picking up on the tone of a situation and acting accordingly, adding warmth to a cool setting or turning sour into sweet. They naturally seek to know what people do well, what they enjoy, and where and how they work. They seem to have an infinite number of acquaintances from all walks of life and are always on the lookout for people in need and those who can help out. ENFJs weave and strengthen the collective fabric of social conventions and interactions. Inclusiveness is important and they are particularly sensitive to those who are excluded.

ENFJs focus on others, feeling a glow when those around them are happy, and troubled when something is amiss. They are natural cheerleaders, often expressing support, gratitude, and encouragement, and heaping praise onto those they appreciate. They take note of what is being done and what needs doing, offering their assistance wherever necessary.

ENFJs enjoy organizing group activities and tend to take their commitments seriously. In general, they are reliable and do not like to disappoint others. As team players and project leaders, they have a gift for rallying their players, focusing on what is being done right and each member's strengths. They are loyal and they expect loyalty. They carry conversations well, finding common ground with their speaker. They tend to find the correct and gracious way to respond in any given situation, no matter how tense or uncomfortable it is.

Extroverted feeling types will uphold a wide range of values, simply because shared values are what create harmony. Some will profess the importance of tough-minded logic, justice and scholarly debate because their environments have these shared values. They tend to adopt the collective values of those in their social group.

Skills Your Organization Needs

Team Builder, Change Leader, Visionary, Communicator, Strategic Thinker & Motivational Manager

Diverse skills, experiences and passions, including front-line and team management, strategic planning, financial accounting and analysis, communications strategy, and process excellence.

Personal traits of exceptional communications skills, teamwork & collaboration, employee engagement, practical budgeting, strategic thinking, change leadership, an appreciation for diversity, and an entrepreneurial spirit offer you an outstanding leader in a variety of environments and organizations.

When I am a manager in your organization, you will probably have highly productive, happy employees. When you need somebody with an exciting, unique vision, I have a proven track record. When you're looking for somebody who can optimize efficiency and find new revenue sources, I'm the one you want at your side. I'm a creative, collaborative, positive influence who is an asset to a growing organization.