Bruno Papaleo

General Manager

Work History

Work History
Jan 2014 - Present

General Manager

Palazzo Manfredi-Relais & Chateaux

General Manager at (1 year 7 months) 5 star Palazzo Manfredi-Relais & Chateaux with Michelin star restaurant

° Planning and organising accommodation, catering and other hotel services;

° Promoting and marketing the business;

° Managing budgets and financial plans as well as controlling expenditure;

° Maintaining statistical and financial records;

° Setting and achieving sales and profit targets;

° Analysing sales figures and devising marketing and revenue management strategies;

°  Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

° Recruiting, training and monitoring staff;

° Planning work schedules for individuals and teams;

° Meeting and greeting customers;

° Dealing with customer complaints and comments;

° Addressing problems and troubleshooting;

° Ensuring events and conferences run smoothly;

° Supervising maintenance, supplies, renovations and furnishings;

° Dealing with contractors and suppliers;

° Ensuring security is effective;

° Carrying out inspections of property and services;

° Ensuring compliance with licensing laws, health and safety and other statutory regulations.

Aug 2003 - Dec 2013

Hotel Manager

Palazzo Manfredi-Relais & Chateaux

Hotel Manager at (12 years) 5 star Palazzo Manfredi-Relais & Chateaux

° Planning and organising accommodation, catering and other hotel services;

° Promoting and marketing the business;

° Managing budgets and financial plans as well as controlling expenditure;

° Maintaining statistical and financial records;

° Setting and achieving sales and profit targets;

° Analysing sales figures and devising marketing and revenue management strategies;

° Recruiting, training and monitoring staff;

° Planning work schedules for individuals and teams;

° Meeting and greeting customers;

° Dealing with customer complaints and comments;

° Addressing problems and troubleshooting;

° Ensuring events and conferences run smoothly;

° Supervisingmaintenance, supplies, renovations and furnishings;

° Dealing with contractors and suppliers;

° Ensuring security is effective;

° Carrying out inspections of property and services;

° Ensuring compliance with licensing laws, health and safety and other statutory regulations.

Oct 2002 - Aug 2003

Assistant Reservations Manager

Hilton Worldwide - The Drake Hotel Chicago

Assistant Reservations Manager at (11 months) 4 stars, 537 bedrooms Hotel

° Ensuring that the reservations team show accurate status of rooms at all times.

° Encourage and maintain clear lines of communication with all departments throughout the hotel concerning requirements of all guests, especially groups bookings, e.g.; rooming lists, arrival details etc.

° Prepare and distribute all Revenue Management reports to deadlines(daily, weekly, monthly).

° Continuously develop all team members, full involvement in appraisals, interviewing and selection process.

° Assist with composing department budget and setting team targets.

° Apply yield management ethics on a daily basis.

° Ensure occupancy is maximized at all times and cross sell within brand if hotel reached full occupancy.

° Liaise with industry agents on a regular basis and encourage maximization of bookings.

° Ensure that group policies and procedures are being adhered to. Page1

Oct 2000 - Oct 2001

Assistant Hotel Manager-Manager

Hilton Worldwide - The Drake Hotel Chicago

Assistant Hotel Manager-Manager on Duty at (2 years 1 month) 4 stars, 537 bedrooms Hotel

° Assist the Hotel Manager in ensuring the training and development of staff to maximise performance, aid retention and reduce turnover.

° Assist the Hotel Manager to maintain staff discipline and ensure that company policy and procedure are followed.

° Co-ordinate, organise and ensure the smooth running of the restaurant and its services, ensuring that it is prepared correctly and the required standards are met at every service during the week.

° Supervise the daily housekeeping of the guest bedrooms and communal areas.

° Integrate and provide training for staff that start mid season, completing all the relevant paperwork

° Ensure staff are always dressed in the correct clean uniform as outlined in the overseas operations manual.

° Attend a weekly staff meeting; ensure that all staff are fully briefed regarding the following week's arrivals and other important information relating to the smooth running of the resort. Discuss any issues that have arisen and provide feedback from guest questionnaires.

° Supervising the hygiene standards in the restaurant

° General cleaning duties throughout the hotel, with particular reference to the restaurant, and also public areas and bedrooms(and kitchen when required)

° Daily supervision of the housekeeping team and ensure that Bedrooms cleaning standard are achieved and maintained

° Supervising the hygiene standards throughout the hotel° Complete paperwork for arriving/departing guests.

° Ensure that all guests are welcomed on their arrival at the hotel and are shown to their allocated rooms; resolve any issues that may arise effectively.

° Ensure that guest expectations are met and a positive and friendly atmosphere is promoted.° Deal with any guest issues promptly and effectively.

° Ensure all Health and Safety procedures are implemented according to Company standards.

Apr 2000 - Oct 2001

Assistant Front of House Manager

Hilton Worldwide - The Drake Hotel Chicago

Assistant Front Of House Manager at (1 year 7 months)

° Reporting directly to Front of House Manager.

° Responsible for all day-to-day operation of Front of House functions.

° Composed and implemented training schedules and development plans for team.

°Involvement in appraisals and selection process of team.

° Involved in all aspects of financial reporting.

° Attended Head of Department meetings on a weekly basis.

° Encourage up selling throughout the team at all times.

° Ensure customer satisfaction and retention at all times.

° Monitor competitor activity on a daily basis, encourage cross selling between local hotels.

° Ensure representation of department at meetings within the hotel.

° Ensure that brand standards, policies and procedures are being adhered to.

° Regular involvement in hotel show rounds and various sales activity.

Feb 1999 - Apr 2000

Front Office Shift Leader

Hilton Worldwide-Hilton Suffren Paris
Front Office Shift Leader at (1 year 3 months)
Apr 1998 - Mar 1999

Night Manager

Hilton Worldwide-Hilton Suffren Paris
Night Manager at (3years)
Dec 1998 - Feb 1999

Receptionist

Hilton Worldwide-Hilton Heathrow
Receptionist at (1 year 3 months) Page2
Sep 1996 - Feb 1998

Receptionist

Starwood Hotels & Resorts Worldwide, Inc

Receptionist at. (1 year 6 months) 

Education

Education
1991 - 1996

Accounting and Business

Alta Scuola Politecnica
1987 - 1991

Technique Naval

A highly motivated, professional, hospitality minded person, oriented towards high standards of service and attention to details, with a solid background in Rooms Division and Food and Beverage. Fluent in both, French and English. Always keen to improve the personal, professional and human experience and willing to seek for growth opportunity.

Skills

Skills
8

Front Office Revenue

Analysis Hospitality Industry

Hotel Management

Rooms Division

Hospitality Management

Hotels Customer Satisfaction

Pre-opening Resorts

Yield Management

Restaurants Micros

Food & Beverage

OnQ

Hotel Booking

Property Management Systems

Banquets Tourism

Hospitality Page

Luxury Pre-opening experience

Opening Hotels

Catering Wine

Guest Service

Management

Rooms Division Management

Opera

Fine Dining

Concierge Services

F&B Operations

Engineering

Banquet Operations

F&B Management

Hotel Administration

Convention Services

Boutique Hotels