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Technology Leader with 20+ years experience including 5 years at the Director level. Experience leading IT Operations for global environments with more than 1,800 locations and 55,000 end-users in 190 countries. Experience leading teams of up to 40 direct and 200 indirect productive employees. Visionary in anticipating future IT direction and able to communicate that vision to executive management, customers, and business partners. Highly intelligent, organized individual who develops creative solutions to complex problems. Excellent communication and executive presentation skills. MBA degree and ITIL v2/v3 Certification.


“Bruce brings technical know-how and high energy to any job he is given. Bruce will see the job through to success and can be counted on to be creative when confronted with resistance. I routinely gave Bruce an objective and a description of what I wanted knowing he would get the job done on time and as I wanted it.

Neil Stewart, CIO & VP Operations, Utilipro Inc.managed Bruce at Utilipro/Alliance Data Systems

CIO, VP, Head of Technology

Business Leadership ~ High Performer ~ Top & Bottom-line Results

A business leader who is an expert at developing IT strategy and road maps to focus on driving top and bottom line business growth, process excellence, and innovation across the company. Strong change management skills and extensive experience leading organizational change initiatives.

A collaborative, flexible, and adaptable leadership style that uses strong emotional intelligence to inspire and motivate others. A team player capable of building strong and effective relationships through excellent interpersonal communication. A powerful advocate of the importance of working in concert with others to achieve company success.

Results I can provide include:
✔ Strategy: Identifying the optimal future state of IT to support business needs, and developing a blueprint for implementation.
✔ High-Growth: Launching and growing companies from blank white board to global presence.
✔ Performance: Transformation and turnaround of IT departments, services, and culture.
✔ ERP implementation, consolidation, upgrades and functional improvements for SAP, Oracle, Microsoft Dynamics: Great Plains, and Navision.
✔ Program and Project Delivery: Successful implementation of global, large scale and complex technology solutions.
✔ Application development, software engineering: development of platform roadmaps
✔ Security: Establishing, implementing, monitoring and enforcing information security standards and policies.
✔ Data Analytics: Solving business issues with the application of Six Sigma business process engineering and the implementation of interactive analytics platforms.
✔ Expertise in Cloud, SaaS, Data Analytics, ITIL, Infrastructure, Operations, and Outsourcing.
✔ Lessons learned from The Technology Executives Networking Group (TENG) Chief Information Officer (CIO) Network.

Work experience

Director of Information Technology and Business Operations Support

Alliance Data Systems

Reported to the CIO & VP Operations. Directed all tactical technology issues of the company and Business Operations Support. Served as a member of senior management providing focus, oversight, strategic guidance and vision to the business. Played a critical role in company turnaround, development of new strategic vision and eventual acquisition.

· Directed corporate data center operations, distributed systems, network support, telecommunications, IT help desk, end user computing, storage and billing operations support

· Directed Business Operations Support Department in completing job processes necessary for on time, accurate billing of customers. Insured service level agreements and metrics were met

· Ensured IT Service Management (ITSM) processes to support Capacity Mgt, Availability Mgt, IT Svc Continuity, Security Mgt, Change Mgt, Release Mgt, Problem Mgt, and Incident Mgt

· Controlled annual $10 million budget between two departments and managed a staff of 40+

Director Level - IT Management Consultant

IT Management Partners

Director Level, Senior Service Delivery and Service Support Manager, Nissan Motor Corporation, El Segundo California. – Accountable for delivery of infrastructure projects and operations for global multi-sourced environment with more than 1800 locations, 1000 network nodes, 1200 servers, and 55,000 end-users in 90 countries.

§  Cross functional oversight of IBM in the outsourcing shared infrastructure service delivery to all application domains and user areas in conformance of the service level agreements and operating costs including; data center services (mainframe, servers, middleware & systems software, and storage platforms), end user help desk,  desktop services, network services, monitoring services/performance, availability management, system administration/user access management, and Security operations.

§  Ensured global IT Service Management (ITSM) processes to support Capacity Mgt, Availability Mgt, IT Svc Continuity, Security Mgt, Change Mgt, Release Mgt, Problem Mgt, Incident Mgt, and Service Desk

§  Participated in Technology Roadmap development based on company’s Global Strategic Plan

§  Participated in review of SLAs and cost points for renegotiation of multi-year outsourcing contract

§  Oversee the infrastructure and support components of projects and upgrades including intranet, Peoplesoft, SAP, Siebel CRM and BI Projects. Participated in Executive Project Reviews for all major enterprise projects.

§  Direct oversight for all operational and break fix support for SAP

§  Worked with non-IS business units and regional area managers to integrate cross functional processes and strategy

§  Ensured infrastructure support processes developed adhere to ITIL framework

§  Identified and developed continuous improvement strategies for all service metrics and operational reports

§  Managed BPO IT support and infrastructure outsourcing for vendors in India

Director Global IT


Responsible for providing technology leadership and vision.  Planned/executed IT Operations Strategy reporting to the CEO. Served as a member of the Executive Steering Committee providing focus, oversight, strategic guidance and vision to the business.

Jan 2012Present

Director IT


Served in a business unit IT leadership (CIO functional) capacity. Served as a member of the executive steering committee including all CXOs.





ITIL v2/v3

IT Service Management Foundation (itSMF)