Director of Information Technology and Business Operations Support
Alliance Data Systems
Reported to the CIO & VP Operations. Directed all tactical technology issues of the company and Business Operations Support. Served as a member of senior management providing focus, oversight, strategic guidance and vision to the business. Played a critical role in company turnaround, development of new strategic vision and eventual acquisition.
· Directed corporate data center operations, distributed systems, network support, telecommunications, IT help desk, end user computing, storage and billing operations support
· Directed Business Operations Support Department in completing job processes necessary for on time, accurate billing of customers. Insured service level agreements and metrics were met
· Ensured IT Service Management (ITSM) processes to support Capacity Mgt, Availability Mgt, IT Svc Continuity, Security Mgt, Change Mgt, Release Mgt, Problem Mgt, and Incident Mgt
· Controlled annual $10 million budget between two departments and managed a staff of 40+