Ideally I am looking for a CEO or COO or other senior executive role in an information services/publishing company or information intensive company. I have complete flexibility with regards to any location in North America or EU.
Elected Village Trustee (public official) of Riverwoods, Illinois in '99 re-elected in '03
& '07. Established Village Police Department in '01 & Village web site in '03, Village Financial Transparency standards and publishing system in '09.
Off-road cycling, Scuba diving, Trekking, International Travel.
International ‘C’ Level Executive
Vertical Markets: Software Development (SaaS), Yellow Pages, Real Estate/Mortgage Information, Financial Information, and Healthcare Information Services.
Company Growth Stage: Multi-national, High-growth, start-up and turn-around experience.
Hands-on manager with entrepreneurial passion and energy coupled with the discipline and experience gained from domestic and international senior executive roles (CEO/COO/EVP) in the information services business.Extensive experience in the US, UK & India building and running business units in internet and print publishing, financial information services, healthcare informatics and business process outsourcing (BPO).Key strengths include business development finesse coupled with astute operational and financial management, and interpersonal skills honed in multi-cultural environments.Demonstrated ability to build a strong corporate culture grounded in quality metrics with teams that deliver sustainable operating results that are exceptional.
o Established controls and business process moving an early-stage SaaS software company to profitability in less than one year while doubling revenue;
o Applied technology and process knowledge to build solid foundation to support growth of over 20% per annum at independent Yellow Pages publisher;
o Developed and implemented internet strategy to aggregate market of +7M landlords (www.CompleteLandlord.com), with +70,000 members in 2007;
o Established and directly managed ISO 9000:1 Certified Indian BPO operation, reducing costs by +60% with higher quality and bandwidth for innovation;
o P&L responsibility for business units with 650 and 125 staff respectively in Chicago and London in financial information services where I achieved 40% revenue growth;
o Pioneered new venture in healthcare informatics for Fortune 500 company.
May 2009 - Present
President & COO
President& COO of high-growth, early-stage SaaS software company serving the institutional mortgage market.Achievements include managing the company to positive cash flow and doubling revenue while professionalizing the organization from development to sales, marketing, financing and customer service.Personally raised $600,000 in angel capital to finance the transition from loss-making to profitability.
Nov 2007 - Jan 2009
COO for high-growth, Boston Ventures backed Yellow Pages publisher for over 300 communities in the Midwest. Achievements include serving as the primary thought leader in re-building sales organization to boost productivity 20% and re-building the management team working with the CEO to hire a CFO, EVP Sales, Director of IT, and Director of Telesales. Other achievements:
o Conceptualized and built a Telesales operation generating new annual revenue in year one of over $1M at annual rates;
o Developed internally consistent, unified pricing program and enforced pricing integrity to convert pricing into a strategic weapon of the company;
o Built IT department with an onshore/offshore model and subsequently replaced an aging MIS system with an industry solution requiring significant customization on time and under budget;
o Led organization to ISO 9001:2000 certification & laid Six Sigma foundation;
o Instituted customer eSurvey to monitor customer satisfaction on a weekly basis;
o Orchestrated development of numerous forecasting, sales resource planning and tracking systems to eliminate paper-based systems;
o Tackled fixed costs through moving peak load graphic design work offshore to India and the Philippines, expanding peak capacity and reducing overhead by hundreds of thousands of dollars;
o Re-built company IYP (Internet Yellow Pages) to launch new revenue source in January 2009.
Oct 2002 - Sep 2007
COO for venture capital-backed information services company with a primary focus on landlord entrepreneurs. Achievements:
o Designed and launched a subscription portal for landlord entrepreneurs which attracted +70,000 members in six months (CompleteLandlord.com);
o Identified and acquired a leading-edge rental vacancy listing site, www.RentSlicer.com;
o Established and directly managed Socrates Media Operations, Pvt Ltd in Hyderabad, India with 60 employees including software development, IT, customer service, graphic design, web analytics, and accounting;
o Led Socrates India to successful ISO 9000:1 certification.
Aug 2001 - Oct 2002
Provided strategic management consulting to clients in the process of building new business units or seeking industry consolidation through acquisitions. Responsible for building and implementing strategic and tactical plans to develop business concepts into on-going business enterprises specifically: for Minotaur Capital Management, LLC co- negotiator in the acquisition of a $10M privately held publisher. Developed and implemented strategy for ICICI Bank to set up an outsourcing business collecting US credit card debt with Indian-based collection agents on behalf of US card issuers.
Sep 2000 - Jul 2001
SVP, Financial Markets
As a key member of the senior management team conceptualizing and implementing a turn-around strategy, responsibilities included: negotiating strategic alliances and defining strategy in the US financial markets. Negotiated a strategic alliance with Accenture adding $50M per annum in potential incremental revenue through value-added product lines including collections outsourcing.
Jul 1999 - Sep 2000
As a founder of NetGov.com, I raised $23 million in Series B financing with venture capital firms led by Softbank Venture Capital and Minotaur Capital Management during the initial start-up. Once the initial management team was built, I negotiated a merger with another eGov company as we launched eGov products (local government portals) for communities as diverse as Des Moines, IA and Philaelphia, PA.
Jan 1997 - Aug 1999
Executed turn around of an historically unprofitable business by growing revenue 70% over three years in a low-growth industry through new product lines and increased penetration of the existing client base.
Jul 1994 - Dec 1996
Responsible for general management of business unit pioneering a new initiative in the healthcare informatics field. Reported directly to the COO of Reuters Group, Plc.
o Launched Reuters Medical News;
o Built a 300-physician EMR/CDR pilot in the New York City area.
Feb 1992 - Jul 1994
Turned around worst performing business unit in Europe, the City of London Division, highlights included:
o Grew revenues from £50M to £75M;
o Improved profit margins by 28%, highest in the UK;
o Assembled new management team in the first 100 days;
o Market champion of a highly successful domestic UK equities product which captured +10% of the UK equities information market in six months.
Jan 1990 - Feb 1992
SVP, North American Region
Built the North American Region by consolidating five smaller regions; growing revenue to $160M (30%) and profits by 43% during the period.
o Developed new product offerings in domestic capital markets including mortgage-backed securities, corporate bonds and US Government bond markets;
o Improved profit margins by 20% over the period through revenue growth and effective cost management; o Launched first-ever customer response center resulting in a sea change in customer perceptions of Reuters quality and responsiveness.
Jul 1985 - Dec 1989
VP, Central Region
Built management team and devised systems, processes and procedures to manage Reuters business in the middle US region.
Jul 1977 - Jul 1985
VP, Sales & Marketing
Data Resources, Inc
Led industrial consulting division of Data Resources, the market leader in econometric forecasting, market analysis and strategic planning. Customers were Fortune 500 industrial, defense and electronics manufacturers. Opened Detroit office and built a global automotive consulting practice that counted every major global auto OEM as a client within two years.