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Solutions-focused attorney and Certified Information Privacy Professional with successful 10+ year career.  Nationally recognized expert in Privacy, Data Security, and Information Management.  US Delegate to APEC Data Privacy Working Group. Former in-house counsel with Canada’s largest telecommunications company. 

Publications and media interviews include: 

  • Privacy Law (Law Journal Press 2006),  
  • Information Security and Privacy: A Practical Guide for Global Executives, Lawyers and Technologists (ABA 2011), and
  • Computerworld, Corporate Secretary, Corporate Counselor, Dow Jones,, and Intellectual Property & Technology Law Journal.

Highly versatile; quickly masters new roles, responsibilities, and technologies.  Demonstrated ability to thrive in deadline-driven corporate and law firm environments. Poised and competent with ability to maintain sense of humor under pressure. 


Information Security 

Security Controls, Cloud Computing, Data Breaches, Federal Information Security Management Act (FISMA), International Information Security Standards (e.g. ISO 27001 - 27002).

Global Privacy Programs

Cross-Border Data Transfers, EU Data Protection Directives, US-EU Safe Harbor, Asia-Pacific Data Privacy Laws, Model Contracts.

Information Technology, Communications and Media
Successfully negotiated $5M software and systems implementation for hospital. Key results: Broad indemnity and favorable service level agreement.  Advised wireless service provider on cloud computing and negotiated global data outsourcing agreement. Addressed key issues such as location of servers, data transfers, third party data breach reporting requirements, and indemnity.  Negotiated telecommunication service agreements for multi-national corporations. Key results: Identified significant legal issues including export restrictions of encrypted software for VPN application, and limitation of liability clauses reducing scope of IP indemnities.
Privacy & Information Security
Fifteen years experience developing and implementing multinational corporate privacy and data security strategies. Conduct privacy and security audits. Assist marketing to achieve data collection needs and review website functionality for compliance with objectives and legal requirements. Develop privacy and information security polices and procedures in compliance with laws, regulations and industry standards. Advised international travel company on PCI Data Security Standards & Safe Harbor Compliance. Advised employment screening company on FACTA compliance; revised privacy and information security policies.

Work experience

Professional Activities

  • U.S. Delegate, Data Privacy Subgroup, Asia-Pacific Economic Cooperation (APEC)
  • International Association of Privacy Professionals (IAPP)
  • Member, American Health Lawyers Association (AHLA)
  • E-discovery Advisory Group, The Association of Records Managers and Administrators (ARMA)
  • The Electronic Discovery Reference Model (EDRM) Project
  • Working Group on Best Practices for Electronic Document Retention and Production; Special Project Team on E-mail Management and Archiving – The Sedona Conference
  • Founder, Central Texas Chapter of Licensing Executives Society (LES)
  • Board of Advisors, Brightline Compliance
  • Board Member, Electronic Discovery Advisory Board, University of Washington
  • Instructor, Records Management for Litigation Readiness, University of Washington


May 1991

Juris Doctor

University of Manitoba


Certified Information Privacy Professional (CIPP)

International Association of Privacy Professionals

Professional Recognition

"Texas Rising Stars" and “Texas Super Lawyers”  2005

Legal Advisories



Jules Polonetsky

Charlene is an excellent privacy and tech attorney. When I was CPO at AOL she assisted us with APEC related issues, employee training and other matters - her work was impressive - practical and business oriented. Her public speaking skills and training engagements are outstanding. She distills complex legal issues into memorable "take aways", while capturing the audience's focus with her enthusiasm and humor. Charlene is efficient, responsive and gets along great with clients. I am pleased to recommend her and to chat with anyone about her skills.”