Development, management and tracking of project timelines. Creation and/or maintenance of project documentation, including Proposals, Statements of Work, Requirements Specifications,and Project Timelines; Monitoring and reporting task delivery issues before milestone passage; Managed and led large implementation projects. Content management, pre-implementation; Website proof reading in development and live environments; HTML editing when necessary; Serve as liaison between clients, stakeholders and project teams; Maintain confidentiality while working closely with project teams and clients regarding all aspects of programs and projects.
Created, developed and managed content for Giant Eagle’s web presence (utilizing content management software) Coordinated web projects across departments. Maintained a consistent look and feel throughout all web properties. Worked with cross-departmental teams, maintained and developed the master content calendar for all web properties. Copyedited and proofread all web content. Oversaw freelancers, including writers, copyeditors and community outreach organizers. Maintained social media content. Assured web-based information was archived for future needs and reference. Tracked and reported on all site metrics. Worked cooperatively with key team members, clients and vendors.
Provide service to ISD (Information Services Division) client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures. Evaluate and document client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes. Assist with the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as customer facing Information, custom development efforts, project based planning documents such as scope documents and client services communication. Work with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options. Assure quality of information through business case and application level testing; validate test results to initial business needs. Work with ISD staff, clients and/or vendor staff to deploy production applications. Design and document system level, IS operations level, and end user level procedures to support business applications.
Production Support Systems Analyst (current)
Provided tier II Production systems support for UPMC (clinical operations) Evolent Health and MedStar client service groups. Evaluated situations and effectively recommended and/or implemented solutions in an accurate and timely basis using both good technical and business judgment. Plannned and executed projects working collaboratively with client base end users. Conducted analysis on system performance and root cause diagnostics.Handled calls, emails/inquiries regarding corporate action. Managed testing requirements, defect resolution, and communicate with the client service group. Wrote/ran SQL queries as needed. Monitored service integration and performed server administration. Developed and executed software test plans to identify software problems and their causes. Documented test scenarios, test cases, and executed test cases during the execution phase utilizing MS Test Manager. Wrote and published Standard Operating Guidelines, Process and Procedures, and Service Level Agreements. Provided ongoing troubleshooting, support, and maintenance of production applications; including 24/7 on call coverage.
Analyze, architect, design, develop, support and test data integration logic within an Oracle data warehouse Analyze source data and identify relationships (ASCII and EBCDIC/COBOL source files). Import/Define source file layouts and fields for both EBCDIC and ASCII type data transformation logic from sources to data warehouse tables/
Responsible for managing the Medicare Part-D product and supplemental prescription drug program (PACE). Cross functional as systems analyst for Medicaid products including, dental and vision. Wrote technical specifications, gathered business requirements, created stored procedures utilizing SQL server 2005. Wrote technical documentation for CMS auditing purposes. Determined requirements to develop and maintain processes and procedures for internal and external use. Generated and verified creation of standard and ad-hoc reports. Investigated, analyzed and executed test scripts, documented and verified results. Reconciled financial reports with government agencies to ensure compliance and regulatory requirements. Facilitated training. Implemented national IVR (interactive voice response) technology product to support health care initiatives. Link to Center for Medicare/Medicaid Service Management (CMS) to identify, integrate and evaluate initiatives that support CMS. Conducted operational and business analysis of performance metrics and provided interpretation, impact analysis and recommendations for improved operations. Resolved customer enrollment issues. Determined eligibility and generated and verified creation of standard and ad-hoc reports for CMS management relating to all functional areas of the CMS program. First point of contact for vendors and third party administrators.