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Emily A. Brooks

Bachelor of Science (B.S.) in Psychology

Academic and Professional Development

Aug 2010May 2015

Bachelor of Science, Psychology

Longwood University - Farmville, VA

Standardized Testing Scores:

Miller Analogies Test - MAT: 440/600, 97th percentile (December 2017)
Psychology Major Field Test - MFT: 181/200, 93rd percentile (December 2013)

Relevant Coursework:

Psychological Principles of Interviewing, Social Psychology, Cross-Cultural Psychology, Contemporary Social Problems, Research Methods, Theories of Personality, Abnormal Psychology, Biopsychology

International Study:

Thailand - Introduction to Southeast Asia, ECON 475 (May 2012)

Nov 2016

Mental Health First Aid

Fairfax-Falls Church Community Services Board - Fairfax, VA

Adult Basic Training Certification

Studied appropriate responses to assist those in mental health crisis as a fellow community member; action plans for de-escalating a situation before professionals arrive

8-hour seminar course, credentials available upon request

Service and Retail History

Aug 2017Present

Print & Marketing Associate

Staples - Fairfax, VA

- Prioritizes multiple tasks throughout shift, including queued online orders, walk-in customers, and assisting at the self-service business center

- Creates dynamic projects for personal and professional use by customizing production offerings to exceed customer goals

May 2017Aug 2017

Technology Sales Associate

Staples - Fairfax, VA

- Asked questions to determine customer concern, suggested available merchandise and services to provide a complete solution

- Supported customers with troubleshooting their device, including guidance on how to resolve future issues independently

Nov 2014Mar 2015


Barnes & Noble Booksellers - Tysons Corner, VA

- Helped to locate media choices for customers both in-store and by phone; recommended meaningful additions or alternatives

- Utilized inventory and company operating systems to access information for reference and sale

May 2012July 2013

Sales Associate

American Eagle Outfitters

- Communicated with authenticity while promoting American Eagle and Aerie brands

- Nurtured customer confidence and increased sales figures during individualized fitting room consultations

Social Services Experience

May 2015Sept 2016

HelpLine Coordinator

National Alliance on Mental Illness (NAMI) - Arlington, VA

- Orchestrated HelpLine communications from [email protected]; trained volunteers to draft and format email replies

- Provided definitive resources to volunteers or interns during calls; offered debriefing after distressing conversations

- Integrated data to create periodic reports and administer online HelpLine call survey

- Served as a liaison between NAMI callers and local crisis services, transferring callers with suicidal intent or other urgent concerns to the appropriate response networks

- Moderated online Discussion Groups; partnered with other departments to optimize conflict resolution

Jan 2015May 2015

HelpLine Intern (Unpaid)

National Alliance on Mental Illness (NAMI) - Arlington, VA

- Referenced local, state, and national resources to provide relevant information for each caller's needs

- Listened thoughtfully to understand, encouraged individuals and family members to seek professional guidance

- Shared personal knowledge and experiences of mental illness with callers, reinforcing solidarity and empathy in peer support

- Responded to emails delegated by HelpLine staff; curated a selection of resources for each situation, including context for their relevance and purpose towards recovery

Dec 2011Jan 2012

Holiday/Food Program Volunteer (Unpaid)

Britepaths (formerly Our Daily Bread) - Fairfax, VA

- Worked with underprivileged families by phone to offer assistance, resources, and self-reliance support

- Coordinated donation records to ensure appropriate distribution of program funds

- Supported community and neighborhood services by researching local opportunities for referral

Abilities and Strengths

- Practices well-honed listening skills to give full attention to those in need; accurately assesses every individual’s situation and builds necessary rapport

- Develops and utilizes large personal knowledge base, creating broad understanding of a wide range of issues and the ability to develop versatile solutions

- Models flexibility by embracing differing views without perceiving as a challenge to authority or ego; understands how cultural and personal contexts can influence ideas