Emily A. Brooks

  • 9222 Santayana Drive, Fairfax, VA 22031

Work History

Work History
Jan 2015 - Present

HelpLine Intern

National Alliance On Mental Illness
  • Listen thoughtfully, provide support and encouragement to callers seeking guidance
  • Share knowledge and experiences of mental illness with individuals
  • Understand local resources to provide the most suitable information for caller's unique set of circumstances
Nov 2014 - Present


Barnes & Noble Booksellers
  • Help customers select, locate, and order multimedia in person and over the phone
  • Consider inquiries carefully and patiently to assess customer need and organize appropriate solutions
  • Be familiar with inventory and company operating systems to access information for reference and sale
May 2012 - Jul 2013

Sales Associate/Aerie Associate

American Eagle Outfitters
  • Worked with customers to outfit in clothing/intimates while fostering customers' confidence and maintaining authenticity
  • Responsibility for wide breadth of tasks including cleaning, fitting room consultation, and cashiering
  • Used interpersonal skills to both suit the client's needs and increase sales figures
Dec 2011 - Jan 2012

Holiday/Food Program Assistant

Our Daily Bread
  • Worked with underprivileged families in the community to provide assistance, resources, and self-reliance support
  • Learned to accommodate the needs of clients and become familiar with local resources
  • Experienced included both administrative tasks and interactions with individuals
May 2011 - Jul 2011

Subcontracts Administrative Assistant

Booz Allen Hamilton
  • Worked with individuals and companies to gain a better understanding of the communication and client skills needed for the business world
  • Refined administrative abilities, word processing and data management
  • Focused on non-disclosure agreements, teaming agreements, and subcontracts


Aug 2010 - May 2015

Bachelor of Science

Longwood University
  • Senior class status, 115 credit hours earned
  • Psychology Major Field Test (MFT) score, 181/200, 93rd percentile rank

Relevant Coursework

  • Psychological Principles of Interviewing
  • Biopsychology
  • Sociological Issues
  • Cross-Cultural Psychology
  • Abnormal Psychology
  • Social Psychology
  • Theories of Personality
  • Psychopharmacology

Abilities and Strengths

Strong interpersonal and professional skills 

Manages change well and maintains flexibility in a variety of environments

Ability to work in diverse teams and communicate effectively with others

Empathetic, open-minded, and patient

Proficient in most Microsoft Office Suite programs and internet applications, adapts well to new technologies