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Emily A. Brooks

Bachelor of Science (B.S.) in Psychology

Work and Experience History

Aug 2017Present

Print & Marketing Associate

Staples - Fairfax, VA

- Prioritizes multiple tasks throughout shift, including queued online orders, walk-in customers, and assisting at the self-service business center

- Creates dynamic projects for personal and professional use by customizing production offerings to exceed customer goals

May 2017Aug 2017

Technology Sales Associate

Staples - Fairfax, VA

- Asked questions to determine customer concern, suggested available merchandise and services to provide a complete solution

- Supported customers with troubleshooting their device, including guidance on how to resolve future issues independently

May 2015Sept 2016

HelpLine Coordinator

National Alliance on Mental Illness (NAMI) - Arlington, VA

- Orchestrated HelpLine communications from [email protected]; trained volunteers to draft and format email replies

- Provided definitive resources to volunteers or interns during calls; offered debriefing after distressing conversations

- Integrated data to create periodic reports and administer online HelpLine call survey

- Served as a liaison between NAMI callers and local crisis services, transferring callers with suicidal intent or other urgent concerns to the appropriate response networks

- Moderated online Discussion Groups; partnered with other departments to optimize conflict resolution

Jan 2015May 2015

HelpLine Intern (Unpaid)

National Alliance on Mental Illness (NAMI) - Arlington, VA

- Referenced local, state, and national resources to provide relevant information for each caller's needs

- Listened thoughtfully to understand, encouraged individuals and family members to seek professional guidance

- Shared personal knowledge and experiences of mental illness with callers, reinforcing solidarity and empathy in peer support

- Responded to emails delegated by HelpLine staff; curated a selection of resources for each situation, including context for their relevance and purpose towards recovery

Nov 2014Mar 2015

Bookseller

Barnes & Noble Booksellers - Tysons Corner, VA

- Helped to locate media choices for customers both in-store and by phone; recommended meaningful additions or alternatives

Utilized inventory and company operating systems to access information for reference and sale

May 2012Jul 2013

Sales Associate

American Eagle Outfitters - Tysons Corner, VA

- Communicated with authenticity while promoting American Eagle and Aerie brands

- Nurtured customer confidence and increased sales figures during individualized fitting room consultations

Dec 2011Jan 2012

Holiday/Food Program Volunteer (Unpaid)

Britepaths (formerly Our Daily Bread) - Fairfax, VA

- Worked with underprivileged families by phone to offer assistance, resources, and self-reliance support

- Coordinated donation records to ensure appropriate distribution of program funds

- Supported community and neighborhood services by researching local opportunities for referral

Academic and Professional Development

Aug 2010May 2015

Bachelor of Science, Psychology

Longwood University - Farmville, VA

Psychology Major Field Test (MFT) 181/200, 93rd percentile rank

Relevant Coursework: 

Psychological Principles of Interviewing, Abnormal Psychology, Social Psychology, Theories of Personality, Cross-Cultural Psychology, History & Systems, Research Methods, Biopsychology, Psychopharmacology

Nov 2016

Mental Health First Aid

Fairfax-Falls Church Community Services Board - Fairfax, VA

Adult Basic Training Certification

Studied appropriate responses to assist those in mental health crisis as a fellow community member; action plans for de-escalating a situation before professionals arrive

8-hour seminar course, credentials available upon request

Abilities and Strengths

- Practices well-honed listening skills to give full attention to those in need; accurately assesses every individual’s situation and builds necessary rapport.

- Develops and utilizes large personal knowledge base, creating broad understanding of a wide range of issues and the ability to develop versatile solutions.

- Models flexibility by embracing differing views without perceiving as a challenge to authority or ego; understands how cultural and personal contexts can influence ideas.

- Expresses detailed concepts intuitively using accessible ideas in both written and verbal communication.