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Experience History

May 2015Sept 2016

HelpLine Coordinator

National Alliance on Mental Illness (NAMI) - Arlington, VA

- Orchestrated HelpLine communications from info@nami.org; trained volunteers to draft and format email replies

- Integrated data to create periodic reports and administer online HelpLine call survey

- Moderated online Discussion Groups; partnered with other departments to optimize conflict resolution

- Provided definitive resources to volunteers or interns during calls; offered debriefing after distressing conversations

Jan 2015May 2015

HelpLine Intern (Unpaid)

National Alliance on Mental Illness (NAMI) - Arlington, VA

- Referenced local, state, and national resources to provide relevant information for each caller's needs

- Shared knowledge and experiences of mental illness with individuals or family members

- Listened thoughtfully, provided support and encouragement to callers seeking guidance

- Responded to emails delegated by HelpLine staff

Nov 2014Mar 2015

Bookseller

Barnes & Noble Booksellers - Tysons Corner, VA

- Helped to locate media choices for customers both in-store and by phone; suggested meaningful additions or alternatives

- Encouraged enrollment with paid B&N Membership for discounts

- Became familiar with inventory and company operating systems to access information for reference and sale

May 2012Jul 2013

Sales Associate/Aerie Associate

American Eagle Outfitters - Tysons Corner, VA

- Communicated with authenticity while promoting American Eagle and Aerie brands to potential customers

- Maintained visual standards throughout shift by restocking merchandise and organizing displays

- Nurtured customer confidence and increased sales figures during individualized fitting room consultations

Dec 2011Jan 2012

Holiday/Food Program Volunteer (Unpaid)

Britepaths (formerly Our Daily Bread) - Fairfax, VA

- Worked with underprivileged families by phone to offer assistance, resources, and self-reliance support

- Coordinated donation records to ensure appropriate distribution of program funds

- Supported community and neighborhood services by researching local opportunities for referral

Academic and Professional Development

Nov 2016

Mental Health First Aid

Fairfax-Falls Church Community Services Board - Fairfax, VA

Adult Basic Training Certification

Studied appropriate responses to assist those in mental health crisis as a fellow community member; action plans for de-escalating a situation before professionals arrive

8-hour seminar course, credentials available upon request

Aug 2010May 2015

Bachelor of Science, Psychology

Longwood University - Farmville, VA

Psychology Major Field Test (MFT) 181/200, 93rd percentile rank

Relevant Coursework: 

Psychological Principles of Interviewing, Abnormal Psychology, Social Psychology, Theories of Personality, Cross-Cultural Psychology, Research Methods, Biopsychology, Psychopharmacology

Abilities and Strengths

- Practices well-honed listening skills to give full attention to those in need, accurately assessing every individual’s situation and building necessary rapport.

- Models flexibility by embracing differing views without viewing them as challenges to authority; understands how cultural and personal contexts can influence ideas.

- Develops and utilizes a large personal knowledge base, creating a broad understanding of a wide range of issues and the ability to develop flexible solutions.

- Expresses detailed concepts intuitively with accessible ideas in both written and verbal communication.