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Objective

To utilize my desire to improve, past experiences overcoming challenges, working with new people, and problem-solving in order to provide me with new opportunities on which I can build a future career

Work experience

Mar 2015Present

Testing Proctor

Cal State East Bay

- Assisted in administering and proctoring standardized testing

- Checked students in and out, handed out materials, and guided students to appropriate facilities when hall proctoring

- Assign seating and ensure that students are not cheating

Nov 2015Dec 2016

Hostess

Black Sheep Brasserie

(transferred here from The Lexington House, same owners)

- Greeted customers and helped them to tables as part of a team of two hosts

- Used open table to organize reservations and the restaurant's layout, answered the phone

- Helped restock silverware, bus/reset/reogranized tables, and collected menus

- Worked closely with food runners, busers, servers, kitchen staff, and management to ensure all guests were seated in a timely fashion 

- Dealt with any conflicts between customers or staff and helped iron out the issue

- Took drink and food orders for front of house

- Stocked, refilled, and maintained bathrooms throughout the night

- Trained all new hosts since the restaurant's opening

Jul 2015Nov 2015

Hostess

The Lexington House 

- Cheerfully greeted customers, guided them to tables, and answered to phone calls

- Organized restaurant seating by hand and  maintained front of house individually

- Kept candles lit and restocked, cleaned front of house

- Helped bus, reset tables, run food to/from tables and refill waters

- Cleaned, maintained, and stocked bathrooms 

Jun 2014Oct 2014

Courtesy Clerk

Safeway Inc

- Helped customers navigate the store and responded to their needs

- Organized products on shelves and restocked wayward items

- Assisted customers with bagging groceries and carried things to the car

- Dutifully cleaned the store and retrieved carts

- Cheerfully supported other team members and trained new courtesy clerks

Jun 2011Sep 2013

Teen Tutor Volunteer

Sunnyvale Public Library

- Aided students in grades 1-5 in reading and comprehension

- Aided students in grades 6-8 with homework and test preparation 

- Helped create a promotional video for the library

- Served on and actively participated in the committee of teen volunteers to improve library programs and services

Jun 2012Aug 2012

Volunteer

Calvary Church

- Organized and participated in fun activities for Autistic and other special needs children

- Helped prepare and serve lunch for kids and volunteers

Education

Jun 2014Present

Associate's Degree, Biological Sciences

De Anza College

Relevant Courses: General and Organic Chemistry, Ecology, Molecular Biology, Plant Biology, Calculus

3.43 GPA

References

Jon Dupin (Personal)

Friend 669.224.5529

Jimmy Marino (Professional)

Owner and Manager Black Sheep Brasserie and The Lexington House 408.398.6672 imbiberjimmy@gmail.com

Quentin Galvin (Professional)

Manager Safeway Inc. 408.768.6340

Eddi Carrol (Personal)

Family Friend 408.990.5482 eddiray78@gmail.com

Skills

Good Driver

Driving safely for 5 years

Open Table

One year of experience using and training others to use open table software for restaurant management and organization 

English

6 Years Experience aiding foreign speakers to improve English skills

Customer Service

About 2 years of experience in promptly and cheerfully attending to customer's needs, questions, and concerns

Microsoft Office/Computer Skills

Experienced suing Microsoft Word, Powerpoint, Excel