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Work experience

Jan 2011Jun 2015

Office Manager

Grafton Auto Electrics

Responsible for the administrative duties in a small business including workload and bookings management, ICT procurement and maintenance, wired and wireless networking setup and administration, payroll processing, accounts receivable/payable, customer service and debt recovery.

Sep 2009Jun 2015

ICT Manager

Grafton Auto Electrics

Responsible for the ICT management in a small business, including ICT procurement and maintenance, wired and wireless networking setup and administrationundertook workplace training in administrative functions including accounts receivable/payable management, payroll processing and customer service.

Education

Jul 2015Present

Diploma of Information Technology

North Coast Institute of TAFE

Studying part time with a focus on project management, medium-to-large enterprise network architecture and web development.

Jan 2013Present

Bachelor of Business

Open Universities Australia

Studying part time with a focus on management, information technology and human resources.

Skills

Information and Communication Technology

Advanced user, with high-level skill in all Windows and Unix-like platforms (Linux, OS X), including applications suites such as Microsoft Office (Word, Excel, PowerPoint, etc.) and open source equivalents (Apache OpenOffice, etc.), MYOB accounting suite, system utilities and third-party security packages.

Also, I am skilled in both software and hardware diagnosis and repairs, with extensive experience in computer assembly and upgrading, wired and wireless networking set-up and administration, general system maintenance, and popular development languages (HTML/CSS/PHP, JavaScript, MySQL).

Office Administration

Very experienced in front-line office administration and customer service; achievements include expanding the existing customer base of an established business through increased brand awareness and a more focused marketing plan, and introducing new time and resource management processes.

In addition, to properly execute a multi-tasked role, I have learned a wide variety of skill sets, apart from administration, including debt recovery, customer and supplier negotiation, and recruiting practices.

References

Grant Thompson - PartnerGrafton Auto Electrics(02) 6642 2591
Gary Cleaver - OwnerCleavers Mechanical(02) 6643 2333