·Drive and lead teams to identify, follow up, and close out corrective actions to solve specific customer complaints within the appropriate designated time frame.
·Coordinated and supervised the efforts of sixteen Customer Support Engineers across North America.Particularly working with General Motors Truck Platform.
·Leading the initiative to establish Global Consistency for CSE’s with regards to training, tools, processes, and procedures.
·Working towards Shainin Top 5 Manager certification
·Lead the investigation of financial discrepancies as it relates to unauthorized return and scrapped material from various OEM assembly plants. Part of Enterprise wide team focused on Customer Short Pays
·Communicate and visit with Delphi customers to monitor production, attend launches of new products and engineering changes, and to respond to quality issues and provide customer satisfaction.
·Coordinate the return, analysis, and timely reporting of returned parts from the customer with the appropriate corrective response action (5-phase, PR&R).
·Led the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
·Established, monitored, and operated within departmental budgets.
·Delphi face to the customer at the General Motors, Harley Davidson, Caterpillar and other assembly plants.
·Currently functioning as the Delphi Team Mentor at three different GM Truck Plants, working with Delphi Teams on site to enhance team development and customer relation.
·Co-Responsible for Developing and implementing “Problem Solving Basics for CSE’s, class which is being implemented globally for all CSE’s.
·Lead the process of continuous monitoring of GMT 900 launch and communication of mission critical information as appropriate.Using lessons learned from the GMT 800 Launch
·Co-Responsible for planning, and executing a yearly CSE conference for all North American CSE’s