Bruce Bright

Bruce Bright

Work History

Work History
Oct 2007 - Present

Global Quality Manager OE Service

·Successful in leading the ISO 9001:2000 Certification initiative for Cuneo Warehouse Operations

·Responsible for establishing Global Quality Metrics and Quality Goals for OE Service

·Leading the initiative to implement the formal customer complaint tracking system for all of OE Service on a Global basis

·Leading the initiative to understand warranty/reman process in Europe.

·Leading defect analysis, containment, root cause analysis, and irreversible corrective action

·Responsible for direct face to the customer

Jul 1999 - Oct 2007

Customer Support Engineering Manager

·Drive and lead teams to identify, follow up, and close out corrective actions to solve specific customer complaints within the appropriate designated time frame.

·Coordinated and supervised the efforts of sixteen Customer Support Engineers across North America.Particularly working with General Motors Truck Platform.

·Leading the initiative to establish Global Consistency for CSE’s with regards to training, tools, processes, and procedures.

·Working towards Shainin Top 5 Manager certification

·Lead the investigation of financial discrepancies as it relates to unauthorized return and scrapped material from various OEM assembly plants. Part of Enterprise wide team focused on Customer Short Pays

·Communicate and visit with Delphi customers to monitor production, attend launches of new products and engineering changes, and to respond to quality issues and provide customer satisfaction.

·Coordinate the return, analysis, and timely reporting of returned parts from the customer with the appropriate corrective response action (5-phase, PR&R).

·Led the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.

·Established, monitored, and operated within departmental budgets.

·Delphi face to the customer at the General Motors, Harley Davidson, Caterpillar and other assembly plants.

·Currently functioning as the Delphi Team Mentor at three different GM Truck Plants, working with Delphi Teams on site to enhance team development and customer relation.

·Co-Responsible for Developing and implementing “Problem Solving Basics for CSE’s, class which is being implemented globally for all CSE’s.

·Lead the process of continuous monitoring of GMT 900 launch and communication of mission critical information as appropriate.Using lessons learned from the GMT 800 Launch

·Co-Responsible for planning, and executing a yearly CSE conference for all North American CSE’s

Mar 1996 - Jul 1999

Quality Engineer/Response Team Leader

·Continuously worked with the customer to understand changes, corrective actions, and any associated impact to the manufacturing process at both Delphi and the customer location.

·Lead a team of Quality Engineers in determining root cause, and irreversible corrective action implementation associated with confirmed customer return defects.

·Inspected and tested suspect parts and set up containment and sorting activities if necessary.

·Coordinated the return, analysis, and timely reporting of returned parts from the customer with the appropriate corrective response action.

Feb 1991 - Mar 1996

Senior Health & Safety Engineer

·Wrote Health & Safety Related policies, and procedures.

·Resident expert for Delphi Management and UAW officials for interpretation of Federal, State, and Local Health & Safety requirements

·Developed and Conducted numerous Health & Safety related training classes

·Lead various investigations of work related accidents, including publication of reports and implementation of preventative measures.

May 1984 - Feb 1991

Manufacturing Engineer

·Coordinated the initiative of monitoring and improving manufacturing processes as related to Integrated Circuit Fabrication

·Participated in evaluating and purchasing capital equipment within allocated budget requirements

·Participated in finding, investigating, and implementing cost saving ideas and initiatives.

May 1983 - May 1984

Field Service Engineer

Boehringer - Mannheim
·Coordinated and performed field service repairs, installation, and trouble shooting, of a sixteen channel automated chemistry analyzer.
May 1981 - May 1984

Medical Technologist

Howard Community Hospital
  • Coordinated and participated in the collection of various body fluids for analysis
  • Worked closely with Drs. and peers to perform correct and exact analysisi of specimens that were used in clinical diagnosis determination.
  • Responsible for type and cross match of blood, and blood by products for patient infusion.

Education

Education
Aug 1977 - May 1981

Bachelor of Science

Indiana Weslyan University

Full time student (16 semester hours) and full time employee (40 hrs/week) at Marion General Hospital.  Also seeded number 9 out of 11 on the Marion College Golf team.

Aug 1977 - May 1981

Bachelor of Science

Indiana Weslyan University

Full time student (16 semester hours) and full time employee (40 hrs/week) at Marion General Hospital.  Also seeded number 9 out of 11 on the Marion College Golf team.

Skills

Skills

Customer Negotiations

Experienced in troubleshooting and negotiating electronic issues at customer assembly plants.

Microsoft Computer Applications

Experienced in a broad range of Microsoft Office computer application, such as Word, Outlook, Excel, and Power point.

Objective

I am actively seeking alternative employment outside of the automotive industry, where I believe my skills, talents, and personality will work together to bring value add. I bring new perspective, humor, risk taking, and out of the box thinking. 

Summary

My name is Bruce Bright; I am currently employed in the management ranks at Delphi Electronics here in Kokomo Indiana.My current assignment is as the Global Quality Manager for OE Service Automotive Electronics.I have progressed through the ranks here at Delphi in assignments ranging from Manufacturing Engineering, Health & Safety, Quality Engineering, Customer Satisfaction Engineering Manager, and then to my current assignment.I am a highly motivated individual with an overwhelming desire to succeed.I am outgoing and take pride in the fact that I can easily relate too, and connect with, people.I have a natural ability to build and sustain relationships.My people skills in respect to leading a team are developed and considered to be one of my biggest assets. I have over 8 years of Managerial/Supervisory experience leading a team of field service engineers around the country; I am a certified Six Sigma Greenbelt, and a Certified Internal ISO/TS 16949 auditor.I currently hold two BS degrees, one in Medical Technology, and one in Biology.I have some experience in working with our Delphi Medical Devices team.I am actively seeking alternative employment in a field where I believe my skills, talents, and personality will work together to bring value add.I would appreciate the opportunity to meet with you to discuss my qualifications further.Should you have any questions or require further information, please feel free to contact me.

Interest

I enjoy spending time with my family, gardening, home improvements, and woodworking.  I also enjoy long distance motorcycle touring, and riding.  I have participated in a number of rides to benefit charitable organizations.

Certifications

Certifications
Jun 2006 - Present

Certified Six Sigma Greenbelt

Delphi Electronics I&CIM
Oct 2007 - Present

Certified ISO/TS 16949 Internal Auditor

Plexus International
Aug 1981 - Present

Medical Technologist

Amercian Society of Clinical Pathologist