Brittney Johnson

Offered exceptional professional customer service in a one-person office.
Hired new employees as needed, handling the interviewing and background checks, as well as managed personnel data for all new hires.         Maintained accurate and complete records of vendor transactions, tenant payments & account reconciliation.                                                         Managed payroll, tracking time for all employees, and processing payroll reports on a regular basis.

Expertise in developing and delivering monthly, quarterly, and annual accounting statements for management within tight deadlines.
Proficiency in managing accounts payable and accounts receivable, generating final account statements, accessing charges for move outs, and maintaining low delinquency.
Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.
Accountable for maintaining 100% compliance & high-quality services within community. In consideration of; personnel, leasing, collections, resident services, maintenance, contracted services, administration & reporting, and safety & legal compliance.
Gather and interpret current market/economic trends that may impact our community.
Responsible for complying with all state, federal and local laws related to Fair Housing/Tax Credit/Section 8.
Managed positive resident relations, ensuring response & resolution within 24 hours.
Responsible for oversight of physical condition of the property; supervising daily maintenance and preventative maintenance.                                 Conduct daily &/or weekly inspections of entire property for cleanliness, maintenance and safety to ensure all three meet Company standards.

Drafted & distributed timely legal documents such as; rental contracts, rental contract renewals, lease and violation letters.                                   Acted as a liaison between the company, the client and general headquarters, relaying information and managing scheduling.       Established relationships with potential & existing clients.                     Opened apartment model & toured potential clients daily.             Responsible for oversight of physical condition of the property; supervising daily maintenance and preventative maintenance.                             Previewed, photographed & generated various advertisements for vacant units.                                                                                                                 Planned and oversaw day-to-day schedule for Maintenance & Vendor projects.                                                                                                         Awarded Employee of the Year in 2012.

Temporary Leasing Manager for Palms at Lake Jackson The Reserve on Pearland Parkway Drafted & distributed timely legal documents such as; rental contracts, rental contract renewals, lease and violation Supervised a staff of three, ensuring all policies and procedures were followed and daily operations were organized. Constantly sought pro-active procedures & systems to alleviate customer challenges & improve customer service. 

Coordinated all jobs from pre-job start up through completion and throughout duration, paying close attention to detail throughout the process.                                                                                                       Interacted with site management, operations management & client representatives to maintain the flow of information on all jobs throughout property refurbishing.                                                                             Coordinated cost management, tracking all man-hours and expenses and reporting on as needed.                                                                                     Hired new employees as needed, handling the interviewing and background checks, as well as managed personnel data for all new hires.                   Acted as a liaison with the corporate office, bringing information back and forth and handling issues as they arose.                                               Maintained supply inventory, purchasing all office supplies and furniture for the company.                                                                                                 Managed schedules for training and travel, scheduling rooms and prioritizing events.

Maintained client, broker & agent database.                                         Interfaced with investor buyers/renters regarding condominium sales. Corresponded with corporate office, contractors, buyers, and property management by way of homes sold spreadsheet.                             Contacted persons for Title Company & lenders regarding closings. Participated in regular administrative assistant meetings and division meetings.                                                                                                           Learned to effectively communicate with clients and colleagues.       Assisted with the development of marketing materials, such as business cards and the corporate website.                                                           Demonstrated ability to work well under pressure and meet multiple deadlines while maintaining quality standards in a team environment. 

Maintained client, broker & agent database.                                               Design, input and update spreadsheets Interfaced with investor buyers/renters regarding lease properties.                                                 Prepare and assemble contracts, proposals and project marketing materials.                                                                                                       Managed and Booked rental properties.                                                 Conducted research and published working articles on company homepage.