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  • Performed as a liaison among business stakeholders to understand business problems and opportunities to achieve the organizational goals.
  • Proficient in the Microsoft Office Suite, Bill Review 4, and other applications.

Work experience

Sep 2010Present

Business Systems Analyst

Liberty Mutual
  • Provide production support and development plans for a worker's compensation bill review system.
  • Triage production issues to the appropriate party.
  • Write and assist with test plans using Microsoft Excel.
  • Work with team to implement new bill review system.
  • Provide QA on customer policy fees in the bill review system with 100% accuracy rate.
  • Assist other analysts with complex Microsoft Excel questions and formulas.
  • Train new team members on the bill paying process and production support help desk.
  • Recipient of a Quartz and Platinum Bravo awards for exceeding expectations.
Jan 2010Mar 2010

European Marketing Practicum

Absorption Corporation
  • Created, implemented, and analyzed marketing survey results.
  • Studied and analyzed European marketing techniques.
  • Constructed and presented findings to corporate leadership through PowerPoint presentation.
May 2007Sep 2007

Summer Internship

Bellingham Cold Storage
  • Developed and edited Spanish safety orientation PowerPoint presentation.
  • Translated documents from English to Spanish: announcements, memos, messages.
  • Provided administrative support.
Jun 2006May 2007

Customer Service Associate

J.C. Penney
  • Accurately performed sales transactions.
  • Received gold level as a credit card application promoter: 100 applications within five months.
  • Specialized in bilingual customers and customer concerns.


Sep 2006Jun 2010

Business Administration

Western Washington University
  • Relevant Coursework: International Business Operations, International Business Practicum with Absorption Corporation, Introduction to International Business
  • Business Courses: Marketing, Strategic Management, Operations Management, Statistics, Management Behavior, Business Law, Finance
  • Received the Dr. Steven Globerman International Business Scholarship Award
  • President for IBC (International Business Club)
Jun 2009Aug 2009

Universidad de Salamanca
  • Researched European markets and world economies
  • Courses Taught in Spanish: International Business, International Economics, Spanish Culture, Grammar