Brittany Russell

Participant Services Representative

  • Plano TX
Work History
Work History
Aug 2015 - Present
Participant Services Representative
Mercer
  • Answer approximately 50 incoming calls per day from plan participants and provide accurate answers regarding defined contribution retirement plans, defined benefit retirement plans, health and welfare benefit plans, and other human resource related services. These inquiries are handled by communicating in a clear, concise, and confident manner in order to provide an excellent customer service experience in a fast paced work environment.
  • Ensure that all transactions are submitted in a timely and accurate manner.
  • Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
  • Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve.
Oct 2014 - Mar 2015
Junior Mortgage Banker
Loan Depot
Junior Mortgage Banker - Plano, TX Pre-Qualify customers looking to refinance home also customers inquiring about purchasing homes. knowledgeable in the area of refinancing as well as what qualifications needed to purchase a home. Took around 400 calls daily inbound and outbound services clients. Maintained friendly and professional customer interactions.
Aug 2014 - Oct 2014
Credit Consultant
National
Credit Consultant Coast to Coast Credit Services- Plano, TX Analyze clients credit history by running a commercial credit report. Calculate all debt pile up as well as positive and negative marks on report. Review findings with client in preparation to restore credit. Explain processes and procedures in doing. Begin process to Legally Restoring clients credit through all three bureaus. Kept a friendly but professional attitude with my clients and made sure I was readily available to answer any inquires my clients had.
Jan 2013 - Sep 2013
Sales Representative
West Telemarketing-
Sales Representative San Antonio, TX Ensured that all customers were taking care of in a timely matter and all issues in regards to services were resolved promptly and took all the preventative measures needed to make sure there were no calls back. introduced and sold new product to enhance and add new services to my clients television bundles.
Education
Education
Jan 2014 - Dec 2014
Marketing/Advertising 
University of north texas
Aug 2004 - Aug 2008
William Howard Taft Highschool
Skills
Skills

 Call Center Etiquette 89%

Typing wpm 32%

Call Center Customer Service Mindset 94%

Call Center Data Entry 100%

Office Grammar and Spelling 88%