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Brittany aja-lena Rodgers

Proactive, result-driven professional seeking opportunities that utilize skills and encourage development with potential for long-term retention.

Education

20132016

B.A. Strategic Communications

National University
  • Communicate appropriately and effectively in various professional settings.
  • Use data and persuasion theory to help guide messages and campaigns.
  • Create print, digital and mixed media.

Work History

Nov 2016Present

Property Claim Specialist

State Farm Insurance
  • Identify and resolve coverage issues.
  • Investigate liability, determine negligence.
  • Investigate complex property damage issues.
  • Resolve complaints.
  • Identify potential fraud indicators.
  • Assist in training of less experienced claim handlers.
Nov 2007Nov 2016

Auto Claim Associate

State Farm Insurance
  • Explain the auto policy and the claims process.
  • Obtain statements, review police reports and evidence to verify applicable coverages.
  • Review repair estimates, invoices, and evidence to determine what is owed.
  • Served as a resource to management during the rollout of a new claim handling system.
  • Co-chaired a company sponsored Employee Resource Group (ERG) in California.
Nov 2003Oct 2007

Department Manager

Lowe's Home Improvement Warehouse
  • Demonstrated extensive product knowledge.
  • Merchandising based on corporate standards, promotional guidelines, and needs the product.
  • Delegated work for customer service associates, sales specialists, and team leader.
  • Conducted training and certification for team members.
  • Supervised audits & cycle counts.
  • Built & maintained seasonal displays.

Skills

Competencies

Customer Service, Investigation, People Development, Team Building, Leadership

Applications

Acrobat Reader, Photoshop, PowerPoint, SharePoint, Wix, WordPress, YouTube

Interests

Recreational reading.

Learning Japanese

Collecting clothing and supplies to support the Jamison Center in Bakersfield, CA.

Supporting various efforts to decrease childhood hunger in Kern County.