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Brittany aja-lena Rodgers

Claim Associate at State Farm

Work History

Nov 2007Present

Auto Claim Associate

State Farm Insurance Company
  • Provide a remarkable customer service to policyholders, claimants and vendors.
  • Explain the auto policy and the claims process.
  • Handling complaint calls.
  • Setting appointments with vendors.
  • Obtain statements, review police reports and evidence to verify applicable coverages. Finalize liability decisions.
  • Review repair estimates, rental bills, photos and police reports to pay what is owed. Assist in the training of new employees.
  • Serve as a resource during the implementation of a new claim handling system between 2010 and 2012.
  • Co-chaired a company sponsored Employee Resource Group(ERG) in California.
Nov 2003Oct 2007

Department Manager

Lowe's Home Improvement Warehouse
  • Provided excellent customer service.
  • Demonstrated extensive product knowledge.
  • Received inventory on a weekly basis.
  • Merchandising based on corporate standards, promotional guidelines, and the needs the product.
  • Created work lists for the customer service associates, sales specialists, and team leader. Conducted training and certification of team members.
  • Supervised audits, cycle counts.
  • Served as a Customer Service, Sales Associate and Cashier when needed.
  • Built & maintained seasonal displays.




Customer Service, Investigation, People Development, Management


Acrobat Reader, Photoshop, PowerPoint, SharePoint, Wix, WordPress, Viemo, YouTube


State Farm Remarkable (peer award) – Multiple

State Farm On The Spot Award – Multiple

State Farm Circle of Excellence - 2010


National University Coursework