Auto Claim Associate
State Farm Insurance Company
- Provide a remarkable customer service to policyholders, claimants and vendors.
- Explain the auto policy and the claims process.
- Handling complaint calls.
- Setting appointments with vendors.
- Obtain statements, review police reports and evidence to verify applicable coverages. Finalize liability decisions.
- Review repair estimates, rental bills, photos and police reports to pay what is owed. Assist in the training of new employees.
- Serve as a resource during the implementation of a new claim handling system between 2010 and 2012.
- Co-chaired a company sponsored Employee Resource Group(ERG) in California.