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Brittany aja-lena Rodgers

“No work is insignificant. All labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence.” - MLK Jr.

Work History

Nov 2016Present

Property Claim Specialist

State Farm Insurance
  • Identify and resolve coverage issues.
  • Investigate liability, determine negligence.
  • Investigate complex property damage issues.
  • Resolve complaints.
  • Identify potential fraud indicators.
  • Provide a remarkable customer experience.
  • Assist in training of less experienced claim handlers.
Nov 2007Nov 2016

Auto Claim Associate

State Farm Insurance
  • Explain the auto policy and the claims process.
  • Obtain statements, review police reports and evidence to verify applicable coverages.
  • Review repair estimates, invoices, and evidence to determine what is owed.
  • Served as a resource during the implementation of a new claim handling system between 2010 and 2012.
  • Co-chaired a company sponsored Employee Resource Group (ERG) in California.
Nov 2003Oct 2007

Department Manager

Lowe's Home Improvement Warehouse
  • Demonstrated extensive product knowledge.
  • Received inventory.
  • Merchandising based on corporate standards, promotional guidelines, and the needs the product.
  • Delegated work for customer service associates, sales specialists, and team leader.
  • Conducted training and certification for team members.
  • Supervised audits & cycle counts.
  • Served as a Customer Service, Sales Associate and Cashier when needed.
  • Built & maintained seasonal displays.

Education

Skills

Competencies

Customer Service, Effective Communication, Investigation, People Development, Team Building, Management

Applications

Acrobat Reader, Photoshop, PowerPoint, SharePoint, Wix, WordPress, Viemo, YouTube